Appealing Points:
- Work with modern workplace technologies including Microsoft Intune, Microsoft 365, Entra ID, and Windows Autopilot.
- Gain international project experience by collaborating with global teams and overseas stakeholders.
- Build experience beyond operations through service management, automation, process optimization, and continuous improvement, with future opportunities to advance into team lead, operations lead, or tower lead positions.
Annual Salary: 5 Million Yen and above
Job Responsibilities:
- Operate and provide support for Microsoft Intune (MDM/MAM).
- Manage device registration, configuration profiles, compliance policies, and application distribution for Windows, iOS, and Android devices.
- Configure and provide operational support for Windows Autopilot.
- Manage and operate Microsoft Entra ID (Azure AD), including user, group, and license management.
- Provide access management and authentication support, including MFA and Conditional Access.
- Provide operational support for Exchange Online, Microsoft Teams, OneDrive, and SharePoint Online.
- Handle L2-level incidents, service requests, issue management, and change management.
- Conduct Root Cause Analysis (RCA) and collaborate with L3 teams and Microsoft support.
- Support service improvements, automation, process optimization, and operational efficiency initiatives.
- Collaborate with global teams to support stable end-user environments and enhance modern workplace services.
Job Qualifications:
- Experience operating Microsoft Intune or MDM solutions.
- Experience managing and operating Microsoft 365.
- Knowledge or practical experience with Entra ID (Azure AD), MFA, and Conditional Access.
- Experience in incident response, troubleshooting, and user support.
Preferred Skills:
- Experience implementing or operating Windows Autopilot.
- Experience operating Exchange Online, Microsoft Teams, OneDrive, and SharePoint Online.
- Knowledge or experience with SCCM (Microsoft Configuration Manager).
- ITIL Foundation qualification or knowledge of IT service management.
- Experience in service improvement, automation, and operational optimization.
- Experience leading and developing members in service desk or operations teams.
Languages Required: Fluent level Japanese and Business level English.
Company Description:
The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'.
Sixty-six percent of the equity of Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.
The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.
. Skillset Required: Microsoft Intune, Microsoft 365, Entra ID, Windows Autopilot, Device registration, Configuration profiles, Compliance policies, Application distribution, Windows, iOS, Android devices, User management, Group management, License management, Access management, Authentication support, MFA, Conditional Access, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Incident response, Troubleshooting, User support, SCCM, ITIL Foundation, IT service management, Service improvement, Automation, Operational optimization, Change management, Root Cause Analysis, Collaboration with global teams, Service management, Process optimization, Continuous improvement, Leading and developing members, Service desk operations, L2-level incident handling, Issue management
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