Director, Service Management

OpenText (Tokyo, 日本) フォロー 25日前

今すぐ適用する

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:
Professional Services is searching for a dynamic and resourceful individual to join our Managed EDI Service Practice as a Delivery Management Director. The Delivery Management Director has three primary areas of responsibility: managing a team of direct reports; participating in presales opportunities and managing customer’s change requests; driving revenue through the delivery of customer engagements. This position focuses on Enterprise accounts with an emphasis on the OpenText EDI product lines.

In this role, you will work closely with Professional Services Consultants and customers in the delivery of Open Text engagements, as well as with Account Executives, Solution Consultants and strategic partners throughout the sales and delivery cycles.

You're great at:
•Managing, coaching, and mentoring a team of direct reports.
•Growing your team’s utilization results through staffing, scheduling, development planning and performance management.
•Providing operational thought leadership by standardizing managed service practices.
•Demonstrating technical thought leadership on OpenText EDI solutions.
•Offering strategic input to customers and prospects on OpenText solutions.
•Interacting with other OpenText departments, across various regions and time zones, to scope Change Request effort, create estimates and respond to RFPs.
•Delivering customer engagements with high quality. Change Request delivery activities relate to the functionality of OpenText products and may involve tasks such as analysis, configuration, and/or development.
•Effectively communicating through excellent written and verbal communication skills both Japanese and English.
•Delegating tasks and responsibilities to appropriate personnel.

What it takes:
•Minimum of 8 years of experience in a professional services management role.
•A solid technical grasp of a variety of EDI solution and OpenText EDI products.
•Strong interpersonal and leadership skills.
•Ability to confidently interact with both business and technical audiences.
•Utilize analytical, technical, and problem-solving skills.
•Experience managing a remote team of diversely skilled consultants.
•Ability to work as part of a dynamic team.

•Self-starter, self-motivator and a quick learner.
•This position has a billable component, measured by utilization achievement.
•This is a revenue generating position.
•Travel is a requirement of this position.
•Location: Tokyo

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.