Reasons could include the position has been filled or the company is not accepting new applicants.
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: Sr. Manager, Ecommerce IT Operations and Support is responsible for overall execution and management of Coach and Kate Spade Japan ecommerce platform incidents. Key focus will be on incident triage and resolution processes for the frontend customer-facing platform, Salesforce Commerce Cloud (SFCC). This role will partner closely with key internal stakeholders including brand ecommerce teams, customer service teams, and the Digital team to ensure IT team delivers and maintains a high-quality incident support and resolution process. This role will also be responsible for continuously improving existing processes to be more efficient, streamlined, and collaborative to ensure system stability on an ongoing basis to maintain business continuity. Furthermore, this role will be responsible for creating and maintaining KPI reports on incident volume, performance, and trends which will allow visualization of incident quality level and for IT to provide recommendations to internal stakeholders on potential site management and process improvements. Within IT team, this role will also partner closely with the OMS and E2E order monitoring side to bring synergy between frontend and backend EC platforms. Given that the EC platform is a global system, this role will also interact closely with the global IT and digital teams, as well as offshore support teams so the candidate must have experience in, and be comfortable working in a fast-paced global environment. Lastly, we expect this person to be someone who is highly motivated in areas of EC platform support and operations, with a track record of success in process execution and management.
Secondary Purpose: This role will also include overall responsibility to manage EC platforms for Korea and SEA (Southeast Asia) regions. The demand for these other regions are much smaller compared to Japan Ecommerce, and dedicated team members for Korea and SEA EC manage the daily operations, support, and projects for the most part. This role will supervise these team members and be responsible for overall accountability, and closely partner with EC leaders in those regions for system roadmap, priorities, and budgeting.
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Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/