Job Summary The Front Office Representative is responsible for, answering customers' questions by different communication channel as phone or e-mail, resolve customer complaints and managing order releases. The Front Office Representative helps drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service across the designated area. Oversees Order release through tasks created because of data or stock management.
- Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
- Display a customer-centric attitude and maintain strong customer relationships, specifically:
- Identify and implement ways to better meet customer needs and provide superior customer service.
Ensure clean and accurate data management and analysis, specifically:
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- Integrate customer data from various reporting channels as necessary.
- Produce and maintain reports presenting and analyzing key performance indicators.
For audit, compliance and regulatory purposes, the legal Company name is: WERFEN SA
- Support the preparation and review of internal and external scorecards.
Develop and present recommended improvements to the relevant Front Office Manager in Customer Service.
Uphold quality, safety and compliance standards, specifically:
- Model adherence to quality, compliance and/or safety requirements.
- Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so.
- Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action.
Networking/Key relationships
This role requires frequent interaction with the members of the Back Office Customer Service teams, including the director, managers in Customer service. This role requires a bachelor's degree, preferably in supply chain management, logistics, business administration, engineering or a related field. This role requires two to three years' experience in supply chain, logistics or a related function and at least one year of customer service experience. Highly recommendable some sort of commercial/selling experience Knowledge of master data and table files a plus Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred. xhfqzwm xbhjioe Fluent in local language, desireble fluent english and other languages will be a plus.
Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis
For audit, compliance and regulatory purposes, the legal Company name is: WERFEN SA
- Project management skills, especially the ability to prioritize work
- Proficiency in relevant software, such as ERP, CRM, and Microsoft Office
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