Senior Event Operation Specialist（Tokyo）

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Leads and oversees day-to-day Event Operations activities, ensuring stable execution of end-to-end processes from event request intake through approval, procurement, payment, and closeout.
• Provides operational leadership to a team of Event Operations specialists, including workload planning, prioritization, quality control, and coaching of team members.
• Manages event execution processes including content review, documentation preparation and issuance (e.g., contracts, letters of request, acceptance forms), vendor coordination, and post-event reporting and documentation collection.
• Ensures compliance with internal policies and external regulations, particularly in relation to HCP/HCO engagement, by validating required documentation and managing audit-ready records.
• Oversees procurement and payment processes, including quotation review, PR/PO issuance via systems such as Ariba, invoice validation, and coordination with Finance and outsourced operations teams to ensure timely payment completion.
• Manages vendor lifecycle processes including vendor onboarding, master data validation, and issue resolution related to registration or discrepancies.
• Acts as a key liaison across cross-functional teams such as Sales, Marketing, Education, Finance, Compliance, and global/shared service teams to ensure smooth process execution and alignment.
• Leads continuous improvement initiatives to optimize Event Operations processes, including reducing cycle times, minimizing rework, and standardizing workflows across systems (e.g., Onit, SAP, Ariba, Cvent).
• Participates in and contributes to cross-functional and global projects aimed at transforming Event Operations processes and implementing best practices.
• Drives adoption of digital solutions, including generative AI and automation tools, to improve efficiency, enhance data utilization, and enable new ways of working.
• Analyzes operational data and performance metrics to identify trends, recommend improvements, and support data-driven decision-making.
• Fosters a culture of continuous improvement by challenging existing processes, identifying opportunities for transformation, and leading implementation of innovative solutions.

SPECIALIST CAREER STREAM:

Typically an individual contributor with advanced expertise in Event Operations or a related discipline. Leads and/or manages projects and processes, while providing guidance to other team members. Works closely with stakeholders across functions and regions to achieve operational and business goals.

In this Senior Specialist role, the individual not only ensures operational excellence but also drives transformation initiatives, leveraging process expertise, digital tools, and innovative thinking. The majority of time is spent leading operations, improving processes, and contributing to cross-functional and global projects while adhering to compliance and policy requirements.

DIFFERENTIATING FACTORS

Autonomy:
Seasoned individual contributor who operates with a high degree of independence. Determines and develops approaches to complex operational and process challenges. Coaches and reviews the work of team members and may lead projects and process improvements.

Organizational Impact:
Responsible for managing critical Event Operations processes and leading team execution. Contributes to the achievement of organizational objectives by ensuring compliant, efficient, and scalable operations and by influencing cross-functional alignment.

Innovation and Complexity:
Addresses complex operational and process challenges involving multiple systems, stakeholders, and compliance requirements. Leads process improvement and transformation initiatives, incorporating digital tools and generative AI to enhance efficiency and effectiveness. Provides in-depth analysis and actionable recommendations for optimization.

Communication and Influence:
Communicates with internal stakeholders, including senior leadership, as well as external vendors and partners. Influences decision-making through clear communication of operational insights, risks, and recommendations. Plays a key role in driving alignment across functions and regions.

Leadership and Talent Management:
Provides guidance, coaching, and training to Event Operations team members. Leads by example in both execution and transformation initiatives. May allocate work, monitor progress, and review deliverables to ensure high standards of quality and performance.

Required Knowledge and Experience:

Requires advanced knowledge of Event Operations, business processes, and compliance frameworks, typically obtained through a combination of education and relevant experience. Strong understanding of procurement, documentation management, and payment processes is required.

Practical experience in project management, process improvement, and stakeholder engagement is expected. Experience with enterprise systems (e.g., Onit, SAP, Ariba, Cvent) and digital/automation tools, including generative AI, is highly desirable.

Requires a Baccalaureate degree (or equivalent) and a minimum of 4 years of relevant experience, or an advanced degree with a minimum of 2 years of relevant experience.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here