Context
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.
Requirements
Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.
Responsibilities
Problem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
Problem handovers and routing
Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
Repairs
Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
Procedures
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
Training / advice
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Process Optimization
Signal gaps and improvement opportunities and reports it to the relevant stakeholders
Knowledge build-up and transfer
Maintain and broaden own knowledge, shares best known methods within the work group.
Coaching
Provide appropriate support and assistance to less experienced engineers on first tasks.
Be Part of Progress
ASML Introduction
https://www.youtube.com/watch?v=JTgXyUcmW5I
Lithography
https://www.youtube.com/watch?v=2B5FMb-zqIo
note
https://note.com/asmljapan/
https://www.facebook.com/ASMLJP/
■労働条件
・雇用形態：正社員（試用期間3か月）
・給与
想定年収:5,080,125～6,773,500
想定月給:368,125～490,833
※上記は基本級＋賞与の金額。別途残業手当、シフト手当を支給（シフト勤務の場合）
※給与改定、賞与：有（年1回 3月）
・就業場所
広島事業所
業務上の必要により以下に入社後就業場所の変更を行うことがあります。
四日市事業所
熊本事業所
北上事業所
大分事業所
・勤務時間 9:00～21:30、21:00～翌9:30（休憩90分）
※2交代で3勤3休のシフト制
・所定時間外労働：有
・社会保険
健康保険、厚生年金、労災保険、雇用保険
・受動喫煙防止措置の状況：屋内禁煙
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
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