As a member of the Support organization, you play a critical role in overseeing and developing a team of data technicians who are responsible for maintaining the integrity, efficiency, and security of the data center infrastructure, ensuring uninterrupted operations and optimal performance for the organization's Cloud Customers.
Basic Qualifications:
- +2 years experience, managing teams, including line management, appraisals, performance reviews, hiring new team members etc.
- 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
- 3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.
Must have demonstrated expertise in two or more of these areas:
- Systems administration (Linux and/or Windows Servers)
- Networking (DNS, TCP/IP)
- Process improvement execution
- Examples of an aim to dig into the details of a system or process to solve customer problems.
- Good interpersonal skills.
- Strong influencing skills.
- Work independently, with little direct management.
- Open to provide after-hours support as needed.
- Experience supporting large, Enterprise customers in an Operations environment.
- Solid understanding of Data Center environment and infrastructure: Cabling, Cooling, Power (UPS, Generation).
- Demonstrated examples of Data Center white space capacity planning.
- Demonstrate understanding of Organizational Change.
- Manages a team maintaining and/or implementing hardware project(s) and/or internal systems. Defines, documents, and manages scope, expectations, implementation approach, work and acceptance testing criteria.
- Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.
The Manager translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan while routinely coaching first line managers to maximize performance. You will be expected to carefully prepare and communicate employee performance appraisals on a regular basis, while jointly implementing and employee development plan for each team member. Of the more day-to-day activities, you will be ensuring the proper utilization for resources and providing justification for additional resource requests-- while maintaining a budget for each individual project. A successful Manager is expected to be totally committed to the delivery of outstanding support and service to our customers.
This role will be the technical liaison between the technology teams and the Data Center Environment. You can fix and solve all but the most complex infrastructure issues. As a skilled trouble-shooter on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You build and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification,
You can execute small projects on your own and work with your Direct Management in planning and executing larger local projects. You ensure consistency to all established guidelines and management practices for your employees. Some travel will be involved.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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