The Peninsula Hotels, a division of The Hongkong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for legendary hospitality, we offera guest experience that blends elegance with modernity.
The Peninsula Tokyo, perfectly situated at the heart of the city located near Ginza, the Marunouchi financial district and the Imperial Palace. We are proud of our 500 colleagues, a diverse blend of over 30 different nationalities and cultures who come together in a supportive and inclusive workplace. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.
- Responsible for overseeing the daily operations of the hotel and supporting the Front Office Management team to ensure the highest standards of guest service
- Report to Front Office Manager
Key Accountabilities
- Oversee daily hotel operations, ensuring all departments are functioning smoothly and efficiently.
- Drive revenue optimization by supporting revenue management strategies and maximizing room upselling opportunities and control room inventory and availability including allocation based on guest preferences and effective management of inventory.
- Ensure operational readiness of rooms by coordinating closely with Housekeeping and Engineering to maintain quality and availability standards.
- Supervise the Front Desk Agents and Duty Managers and manage the overtime, ensuring they adhere to company policies and standards and conduct yearly reviews. .
- Handle difficult situations or guest complaints with professionalism, ensuring service recovery and satisfaction.
- Lead recruitment and talent development including hiring, training, performance management, and succession planning.
- Oversee team performance and communication by ensuring effective staffing, fostering teamwork, and maintaining clear and consistent communication channels.
- Ensure compliance and continuous improvement by following hotel policies, participating in meetings, supporting sustainability initiatives, and enhancing operational procedures
Requirements
- 3+ years of experienced in hospitality industry, with at least 1-2 years in a supervisory or managerial role
- Customer focus. Flexibility to work various shifts, including evenings, weekends, and holidays. Positive attitude. Time Management, ability to work in a culturally diverse environment.
- Comprehensive understanding of the hotel operations. Strong Leadership skill. Effective communication skill. Teamwork and collaboration. Problem solving and conflict resolution. Safety and Security Awareness
- Fluency in both English and Japanese
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