Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead our dynamic team and elevate our dining experiences. As a Restaurant Manager - Japanese Restaurant, you’re not just overseeing operations of one or more dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards
Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives
Maintain, train, and monitor service standards (SOPs)
Drive revenue growth through promotions while managing costs and budgets effectively
Collaborate with other departments, including Kitchen, Front Office, and Sales
Oversee recruitment, training, performance evaluation, and shift management of team members
Provide hands-on operational support during peak periods and events
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- 2 -4 years of management experience in a 4- or 5-star hotel environment
Strong operational knowledge of restaurant operations and F&B service
Strong leadership and excellent communication skills
A guest-focused individual who consistently delivers service beyond established standards
Solid understanding of financial management, including revenue, cost, and labor control
Basic English communication skills
Flexible and able to maintain a positive attitude in a fast-paced environment
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