Senior Human Resources Specialist

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.

The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.

Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future.

About the position:

As the Senior HR Specialist, you will have responsibility for supporting professionals we engage on behalf of our customers throughout the region and assisting in the management of the back-end HR, accounting, and legal service providers that support the infrastructure of our international entities. You will solve complex issues that may arise in your country/market unit and will leverage your expertise to advise the business on improvements. You will be a very active role in delivering best in class Customer and Professional service and in driving GP’s goals and objectives.

What you can expect to do:

• Support the onboarding of new hires in Japan/ Japan & South Korea market unit, including payroll setup and benefit enrollments as required
• Managing questions related to payroll, expense reports and other HR functions for our global employees on behalf of our customers
• Managing local accountants, benefits brokers, HR advisors and other partners in Japan/ Japan & South Korea market unit
• Maintaining meticulous customer records in our online portal
• Responding to customer queries and advising on benefits, international payroll queries and other customer matters that invariably arise for customers hiring internationally
• Manage customer relationships in conjunction with members of the customer services team
• Handle ongoing matters with existing customers by pulling in appropriate members of the team to resolve customer queries
• Negotiating with potential new customers and existing customers expanding into Japan/ Japan & South Korea market unit
• Provide senior level support to our customers through employment contract negotiations and delivering an exceptional experience while onboarding employees in various countries
• Solve complex problems; takes a broad perspective to identify innovative solutions
• Work independently, with guidance in only the most complex situations
• Act as a resource for colleagues from different departments
• Possess depth and/or breadth of expertise in own specialized area and general knowledge of related areas
• Identify internal/external business challenges and recommend best practices to improve products, processes, or services
• Can lead teams or projects with moderate resource requirements, risk, and/or complexity
• Lead othersin solvingcomplex problems; uses analytical thinking, tools and judgement to identify innovative solutions
• Have an active impact in the achievement of customer, operational, project or service objectives
• Can communicate complex concepts; anticipates potential objections and influences peers and/or more senior staff to adopt a different point of view
• Managing all HR related administrative tasks
• Required to visit an office located in Toranomon, Tokyo twice a week to manage physical mails and insurance cards. Commuting fees are included in base salary.

What we are looking for:

• More than 8 years of Human Resources experience
• Excellent written and spoken language skills (English and Japanese language)
• Familiarity with employment legislation in Japan
• Support the onboarding of new hires in Japan/ Japan & South Korea market unit, including payroll setup and benefit enrollments as required
• Managing questions related to payroll, expense reports and other HR functions for our global employees on behalf of our customers
• Managing local accountants, benefits brokers, HR advisors and other partners in Japan/ Japan & South Korea market unit
• Maintaining meticulous customer records in our online portal
• Responding to customer queries and advising on benefits, international payroll queries and other customer matters that invariably arise for customers hiring internationally
• Manage customer relationships in conjunction with members of the customer services team
• Handle ongoing matters with existing customers by pulling in appropriate members of the team to resolve customer queries
• Negotiating with potential new customers and existing customers expanding into country. Market Unit
• Provide senior level support to our customers through employment contract negotiations and delivering an exceptional experience while onboarding employees in various countries
• Solve complex problems; takes a broad perspective to identify innovative solutions
• Work independently, with guidance in only the most complex situations
• Act as a resource for colleagues from different departments
• Possess depth and/or breadth of expertise in own specialized area and general knowledge of related areas
• Identify internal/external business challenges and recommend best practices to improve products, processes, or services
• Can lead teams or projects with moderate resource requirements, risk, and/or complexity
• Lead othersin solvingcomplex problems; uses analytical thinking, tools and judgement to identify innovative solutions
• Have an active impact in the achievement of customer, operational, project or service objectives
• Can communicate complex concepts; anticipates potential objections and influences peers and/or more senior staff to adopt a different point of view
  #LI-YB

About Us

G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months. Through our SaaS-based platform, we help find, hire, onboard, pay, and manage team members, quickly and compliantly, to expand growth opportunities for everyone, everywhere – without the hassle of setting up local subsidiaries or branch offices.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.