Cloud Infra Support ( AWS, Azure)

• Deploy and manage monitoring tools to continuously monitor the health, performance, and availability of servers, networks, and other infrastructure components. Respond quickly to alerts and proactively address potential issues to prevent service disruptions
  
• Implement and manage backup and disaster recovery procedures for Hinemos systems and related infrastructure components
  
• Perform regular maintenance activities, such as software updates, patch management, and system backups, to ensure the stability and safety of the infrastructure. Create and manage maintenance schedules and procedures to minimize operational impact
  
• Automate alert, event, and incident resolution in ticketing systems such as Senju and Service Now
  
• Respond quickly to system alerts and incidents, diagnose and resolve issues to minimize downtime and ensure uninterrupted service availability. Escalate complex issues to the appropriate team or vendor as needed
  
• Extensive knowledge of alerting for Microsoft Azure infrastructure components and dashboard monitoring for Dynatrace
  
• Set up and monitor observability via Open Search in your Microsoft Azure environment
  
• Extensive knowledge of Kubernetes Pods health checks and monitoring, and can scale up and down pods based on requirements
  
• Conduct a review of standard business processes such as user creation, access management, and password reset
  
• Conduct a review of various health checks of infrastructure, databases, and applications
  
• Integrate diagnostics, predictive analytics, and make better proactive decisions
  
• Conduct a root cause analysis of a major incident
  
• Review regular audit reports, identify compliance issues and vulnerabilities, and work on a plan to resolve outstanding actions
  
• Assists in the design and creation of VPCs and subnets, SG/, NACL, IG, NAT gateways, VPN connections, CloudFront delivery, and MFA enablement
  
• Monitor NAT gateway performance metrics and configure NAT gateway parameters
  
• Set up and maintain the Hinemos system to meet the organizations operational requirements, including server setup, agent deployment, and job scheduling
  
• Resizing/recycling EC2 instances
  
• Create custom reports and dashboards
  
• Make a capacity forecast
  
• Conduct operational report analysis
  
• Conduct audits and compliance checks
  
• Review and sign off on cost optimization efforts based on utilization, non-utilization, etc
  
• Submit monthly service reports
  

Requirements

• Experience with NAT Gateway, Azure Blob Storage, Logstash, Elasticsearch, and Kibana
  
• Understand networking concepts and CDNs (Content Delivery Networks) to ensure proper communication and connectivity for cloud-based applications
  
• Experience with cloud platforms such as AWS, Azure, etc
  
• Extensive knowledge of Amazon services such as EC2, EKS, ECS, S3, and EBS
  
• Knowledge of security best practices and principles in cloud environments, as well as compliance standards related to encryption, network security, and application security requirements
  
• Understand CI/CD pipelines and tools such as Jenkins and Gitlab to automate the process of building, testing, and deploying applications
  
• Proficiency in scripting languages such as Bash and PowerShell for operational tasks, application deployment, and infrastructure configuration automation
  
• Experience implementing cloud-based application backup and disaster recovery strategies
  
• Have a bachelors degree or equivalent
  
• Those who can flexibly respond to shift work
  
• 日本語が堪能で、ビジネスレベルの英語力を有すること
  
• スピード感のある環境で、自主的かつ協調的に業務を遂行できる方
  

• CodeCommit、Eureka、ArgoCD、Dynatrace、ELK、Opensearchなどの知識
  
• SLAを理解し、SLA要件に対応した経験がある方
  
• 多様な複数のステークホルダーが存在する環境でチームワークを発揮できる方
  
• グローバルなデリバリー環境での勤務経験と意欲