Appealing Points:
- Opportunity to work on international hospitality technology projects involving PMS implementation, configuration, deployment, integration, and ongoing support.
- Opportunity to gain experience across PMS implementation, testing, migration, upgrades, rollouts, enhancements, and go-live activities.
- Work closely with hotel IT teams, business users, project managers, technical teams, vendors, and customers, providing international and customer-facing project experience.
Annual Salary : 6 Million Yen and above
Job Responsibilities:
- PMS Implementation & Deployment:
- Install, configure, test, deploy, and support Property Management Systems at hotel properties.
- Support new hotel openings, PMS upgrades, migrations, rollouts, enhancements, and implementation projects.
- Understand customer requirements and translate them into appropriate PMS configurations and solutions.
- Support remote and, when required, on-site implementation activities.
- PMS Configuration & Testing:
- Configure PMS modules, parameters, users, security profiles, and operational settings.
- Perform system configuration verification, testing, validation, and troubleshooting.
- Participate in SIT, UAT, pre-go-live testing, and go-live activities.
- Identify, investigate, and document functional and technical issues.
- Support configuration changes, enhancements, upgrades, and system updates.
- Interfaces & Integrations:
- Configure, test, monitor, and support PMS interfaces with third-party hotel systems and applications.
- Support connectivity and data exchange between PMS and integrated systems.
- Coordinate with technical teams, vendors, and third-party providers to investigate and resolve integration issues.
- Project & Stakeholder Management:
- Work closely with hotel IT teams, operational users, project managers, technical teams, vendors, and customers.
- Participate in project meetings, technical discussions, implementation sessions, and status meetings.
- Provide updates on project progress, issues, risks, dependencies, and required actions.
- Customer Support:
- Provide PMS support during implementation, go-live, and post-implementation.
- Investigate and troubleshoot customer-reported incidents and system issues.
- Provide appropriate solutions, corrective actions, or workarounds.
- Manage and document customer cases and ensure timely resolution.
- Documentation & Knowledge Sharing:
- Prepare and maintain implementation, configuration, testing, deployment, and support documentation.
- Create implementation guides, troubleshooting documents, test records, go-live checklists, and knowledge-transfer materials.
- Share technical and functional knowledge with the PMS and Hospitality Technology teams.
Job Qualifications & Experience:
- Experience with Property Management Systems (PMS), hotel systems, hospitality technology, or related software.
- Experience in system implementation, configuration, deployment, testing, migration, or support.
- Experience working with customers or business users.
- Strong troubleshooting and problem-solving skills.
- Ability to understand business requirements and translate them into system configurations or solutions.
- Experience with SIT/UAT, system integration, or go-live activities is preferred.
- Experience with hotel system interfaces or third-party integrations is an advantage.
Preferred Qualifications:
- PMS Implementation
- Hotel Systems
- Hospitality Technology
- Hotel IT
- System Implementation / Deployment
- System Configuration
- Hospitality Software
- System Integration
- Technical / Functional Consulting
- Hotel System Migration or Upgrade
- Hotel Opening / Go-Live Projects
- Customer-facing Technology Support
Language & Communication Skills: Fluent level Japanese (JLPT N1) and Business level English
About Company:
Established in 1988, this leading technology services and solutions provider in Egypt boasts a strong regional presence and a team of over 500 professionals.
Having evolved from a traditional ICT system integrator into a services-led, industry-focused technology partner, the organization delivers intelligent solutions across the hospitality, enterprise, and telecom sectors. Through a commitment to innovation, customer-centricity, and service excellence, it empowers organizations to drive performance, accelerate digital transformation, and achieve sustainable growth.
. Skillset Required: PMS Implementation, Configuration, Deployment, Integration, Ongoing Support, Testing, Migration, Upgrades, Rollouts, Enhancements, Go-live Activities, Customer Requirements Analysis, PMS Configuration, System Configuration Verification, Validation, Troubleshooting, SIT, UAT, Pre-go-live Testing, Go-live Activities, Functional and Technical Issue Identification, Support Configuration Changes, PMS Interfaces Configuration, Third-party System Integration, Connectivity Support, Data Exchange, Project Management, Stakeholder Management, Customer Support, Incident Investigation, Problem-Solving, Case Management, Documentation, Knowledge Sharing, Technical and Functional Consulting, Hotel Systems, Hospitality Technology, Hotel IT, System Implementation, Hotel System Migration, Hotel Opening, Customer-facing Technology Support, Language and Communication Skills, Cross-functional Communication
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