Appealing Points
- Hold global responsibility for a specific Japanese OEM, acting as the central escalation interface for customer quality concerns and building senior-management-level OEM relationships.
- Lead and develop the Customer Quality team, reporting directly to the APAC Customer Quality Vice President.
- Shape Customer Quality Roadmaps and deploy analytics tools for a data-driven quality program, with clearly defined year one deliverables.
Annual Salary: ¥15 million – ¥20 million
Job Description
The Customer Quality Leader is responsible for driving customer satisfaction through proactive quality leadership for one or a group of Japanese customers. The role serves as the central escalation interface for customer quality concerns, leads a customer quality team to drive cross-functional problem-solving, and manages quality program execution through safe launch. The ideal candidate fosters a culture of quality excellence, collaborates with OEMs, and ensures seamless integration of quality processes across engineering, manufacturing and supplier ecosystems.
Job Responsibilities
- Manage customer quality scorecards and ensure timely, accurate communication of quality data and reports. Responsibility is global for a specific Japanese OEM, with support from local overseas plant quality managers.
- Develop and maintain Customer Quality Roadmaps aligned with strategic goals to meet performance indicators.
- Lead the establishment of sorting activities with the team when required.
- Drive program-level quality management with engineering, plant teams and suppliers to resolve quality issues and implement corrective actions.
- Build and maintain strong OEM relationships at senior management level, developing the closeness needed to achieve quality targets and customer satisfaction. This includes negotiating responsibility and cost sharing with OEMs, together with the commercial team.
- Represent the company in customer management meetings, audits and quality reviews.
- Lead and develop the Customer Quality team, promoting a culture of continuous improvement and customer focus.
- Ensure compliance with Customer Specific Requirements (CSR) across all quality and production steps.
- Support change management and validation processes to maintain product integrity and reliability.
Required Qualifications
- Master's or Bachelor's degree in Engineering, Business Management, or a related technical field.
- Minimum 15+ years of experience in automotive product delivery and/or quality management, preferably in a global or regional role.
- Proven experience in program management and customer-facing quality roles, with a negotiation track record.
- Strong knowledge of automotive manufacturing, software development and customer quality requirements.
- Proficiency in quality tools: FTA/Fishbone, APQP, PPAP, DFMEA, FMEA, MSA, SPC, Six Sigma.
- Excellent leadership, communication and stakeholder management skills.
- Proficiency in Microsoft Office and quality reporting tools.
- Willingness to travel and support global OEMs and suppliers.
- Growth mindset.
Preferred Qualifications
- Experience with QMS standards: ISO 9001, IATF 16949, ASPICE, ISO 26262.
Language Required: English - Fluent
About Company:
A global technology leader is advancing software-defined mobility and AI-powered innovation. From digital cockpits and EV technologies to Edge AI platforms for enterprise applications, the company enables intelligent, connected experiences across automotive and industrial environments.
Working in close collaboration with global automakers and suppliers throughout the entire product lifecycle—from initial concept and design through development and manufacturing—the organization delivers solutions that are adaptable across all powertrain platforms. This deep integration in the automotive ecosystem enables the creation of next-generation technology solutions that transform both conventional and electric vehicles alike.
. Skillset Required: customer quality
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