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Job Category
Employee SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
This role sits within the Employee Success organization and is designed for a strategic leader with a background in consulting and deep expertise in organizational design and transformation.
The primary mission is to develop a comprehensive understanding of the Japan market and Salesforce Japan's current state, and to reimagine the future of work, organizational structure, and human-AI collaboration — ultimately redefining Job Architecture across functions within JPKT (Japan, Korea, and Taiwan).
As organizations navigate the rapid advancement of AI and emerging technologies, there is a growing imperative to reimagine how work, roles, and organizational structures are designed. This role addresses that need by reviewing, updating, and further developing existing Capacity Plans and Golden Ratio frameworks — ensuring Salesforce Japan's organizational design remains dynamic, data-driven, and aligned with the future of work.
Responsibilities
Japan Market & Organizational Expertise
Develop deep knowledge of Japan labor market dynamics, regulatory environment, and cultural nuances to ensure transformation strategies are locally relevant and sustainable
Translate macro organizational strategy into actionable workforce and job design initiatives specific to JPKT
Phased Geographic Expansion: Lead initial implementation in Japan (Phase 1), with a structured plan to expand and adapt frameworks to Korea and Taiwan (Phase 2), ensuring market-specific relevance at each stage
Role Design within the Future of Work
Lead the strategic integration of AI and emerging technologies to fundamentally redefine jobs and organizational structures at Salesforce Japan
Develop evidence-based frameworks for job design and organizational structure, grounded in research on how AI and technology can best augment human work
Apply principles from Human-Computer Interaction (HCI) and cognitive science to design seamless and effective human-AI collaboration workflows
Job Architecture & Mobility
Redefine Job Architecture for JPKT: Lead a ground-up reassessment of role design and job families across functions in Japan, incorporating insights from broader organizational transformation needs
Collaborate on Mobility Strategy: Partner with the ICR (Internal Mobility)team to ensure Job Architecture decisions are considered in the context of existing ICR frameworks — including role rotation and internal career program — as roles evolve in an AI-augmented environment
Capacity Planning Long Range Plan
Develop and Maintain Capacity Plans: Build data-driven capacity planning models that reflect current and future workforce needs across JPKT, accounting for AI augmentation and business growth projections
Apply Golden Ratio Frameworks: Leverage Golden Ratio principles to define the optimal ratio between roles — for example, AE vs. SE, or AE vs. SD/BDR — informing decisions on headcount structure, role design, and resource allocation across the organization
Stakeholder Partnership & Leadership
Partner with Key Stakeholders: Serve as a key thought partner to the following leaders and teams, connecting research and strategic insights to tangible business outcomes:
CEO, COO and senior leadership in JPKT
Global and JPKT Sales Strategy
Global Human-AI Collaboration & Workforce Transformation team
Global Employee Success (ES)
Global Recruiting and Futureforce (New Grad team)
JPKT Employee Success team including recruiting team
Drive Enterprise-Wide Transformation: Champion a culture of continuous learning and adaptation, leading the organization through significant shifts in how work is defined, performed, and managed
Influence and Educate Stakeholders: Serve as a subject matter expert, effectively communicating complex research findings and strategic recommendations to diverse audiences, including technical and non-technical stakeholders
Exceptional Agility: Juggle competing priorities and rapidly shift focus as business needs evolve
Requirements
Education
Advanced degree (Master's, MBA) or equivalent practical experience required — candidates with a strong consulting background and demonstrated impact in organizational design and workforce transformation are equally considered
Doctorate (Ph.D.) preferred but not required
Experience
10+ years of experience in strategic consulting, organizational design, workforce strategy, or research, with at least 5 years in a leadership capacity driving large-scale change within a corporate environment
Experience in the Japan market — deep understanding of local business culture, labor dynamics, and regulatory context
Proven track record in capacity planning, job architecture design, and workforce transformation at scale
Research experience — applying quantitative and qualitative research methods to solve complex business problems (publication record a plus, but not required)
Skills & Competencies
Deep understanding of Human-Computer Interaction (HCI) principles and their application in designing effective human-machine systems
Strong business acumen with the ability to connect research and strategic insights to tangible business outcomes and KPIs
Exceptional leadership and communication skills, with a track record of influencing senior leadership and inspiring cross-functional teams
Demonstrated expertise in organizational transformation and the integration of emerging technologies, particularly AI, into work processes
Fluency in Japanese and English (both written and spoken) strongly preferred
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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