Manager, Professional Services Japan - REF8432O

Zscaler (Tokyo, 日本) フォロー 11日前

今すぐ適用する

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Responsibilities:

• Lead and manage a team of Senior Consultants and Project managers based in Japan who are responsible for design, configuration and deployment of Zscaler solutions to customers.

• Responsibility for all hiring, on-boarding, development and performance management for the team.

• Be the face of Professional services in Japan to all stakeholders - customers, internal sales teams, customer success managers, technical account manager and support leaders

• Lead the organization and participate in long-term planning and strategic decision making with global teams.

• Manage issues and escalations, drive consensus with the organization and engage other teams for support on fulfilling the objectives

• Manage cross-functional relationships across organizations to include network engineering, data centre design, construction, and technical program management

• Work with engineering team- network architecture, and automation.

• Drive operational excellence through process, procedures, tooling, training and effective management of KPIs.

• Use dashboards and metrics to drive operational efficiencies and identify areas for improvement.

• Establish and improve global deployment standards and best practices to drive consistency, quality, and efficiency

Qualification:

• 12+ years of leading technical teams responsible for deploying and operating large-scale network infrastructure.

• Exceptional written and verbal communication skills in Japanese plus good business English

• Experience managing geographically distributed teams.

• Experience with leadership development and developing and implementing organizational strategy.

• Experience with managing network operations and maintenance activity in a 24x7 production environment.

• Networking Experience - VPN technologies such as IPSec and VPN clients, Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analysers such as tcp dump, Wireshark

• Knowledge of protocols such as HTTP, SMTP, FTP, DNS

What You Can Expect from Us:

A great learning environment where you will be working on cutting edge technologies and architectures.
Front end role to work with global enterprise customers and sales teams
Long term opportunity to become a customer advocate.
Cross functional expertise to closely work with various roles from Sales, Services, Engineering
Be part of a Global organization (that also includes delivery, service sales, practice, PMO, portfolio, enablement functions) and work/learn from senior consultants, architects on Zscaler solutions and advancements.
Access to latest trainings, modules to become a ZS expert.
A long term and meritorious career
A great leadership team willing to help and open-door culture.
A fun, passionate and collaborative workplace
The fast pace and excitement of working for a Silicon Valley Unicorn and leader in Cloud Security.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.