Operation of learning platforms and data analysis - Talent Development Section, Recruiting and L&D Department, Group Human Resources Supervisory Department (RLDD)

Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.
*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

The Recruiting and L&D Department aims to empower every employee to grow autonomously. We provide the platforms and environments necessary for developing competencies and skills aligned with "Rakuten Shugi" (our corporate principles).

Position:

Why We Hire

We are currently building a "Learning Ecosystem" where HR Tech and data intersect to enable employees to learn and develop their careers autonomously. We are looking for a core team member who can go beyond simple tool management-someone who can drive internal marketing and communication strategies to create a "culture of learning" and accelerate individual growth across the organization.

Create at the Forefront of HR Tech
You will be responsible for building and optimizing the infrastructure for skill development and career growth from the ground up.
Data-Driven Decision Making
Gain high-level expertise in HR data analytics by continuously testing hypotheses and analyzing learning metrics.
Scale and Impact
As a cross-group organization, you will lead projects that impact tens of thousands of employees, directly influencing the organizational growth of the entire Rakuten Group.

Position Details

- Operation of the learning platform
- Support for aggregating and analyzing learning data (usage status, course-completion rates, etc.)
- Handling employee inquiries and creating platform usage guides
- Proposing and testing improvements to enhance the learning experience (LX)
- Coordination and collaboration with HR representatives from each department
Key Projects
- Workday LMS Optimization Project
- Learning Contents Governance Enhancement Project
- Optimism University Enhancement Project
- Skill-based Learning Experience Enhancement Project
- KPI Data Management Project

Work Environment

Team Structure
A Vibrant Environment Where Diverse Backgrounds Converge
The Talent Acquisition & Development Department consists of approximately 40 members, primarily in their 20s and 30s. With a balanced mix of 50% new graduates and 50% mid-career hires, our team thrives on a culture that values our existing heritage while actively embracing new insights and ideas from the outside. We take pride in our open, flat, and collaborative work environment.
Work-Life Balance
High Performance with Flexibility
We strongly encourage efficient and autonomous work styles. We believe that maintaining personal well-being is essential for achieving high-quality results, and we foster an environment where you can work with focus and balance.

Career Path Example
After a successful career as a Project Manager (PM) and Product Manager (PdM) in the IT industry, this individual joined Rakuten Group, Inc. Initially, they worked in the Group Strategy Department, leading projects to strengthen the ecosystem across various Rakuten applications. Later, they transferred to the Group Human Resources Supervisory Department, where they deepened their expertise in organizational development and the creation of training programs. Today, they hold a leadership position, overseeing organizational management.
By crossing functional boundaries to solve complex challenges involving "people" and "organizations," you can further elevate your market value as a PM/PdM expert while making a tangible impact on the company’s growth.

Mandatory Qualifications:

- Strong interest in HR Tech and data utilization: Eagerness to learn new tools and systems.
- Experience in conducting business in English: Comfortable reading manuals in English and communicating with global teams.

Desired Qualifications:

- Experience operating websites and platforms (CMS operation, basic HTML/CSS knowledge, etc.).
- Practical experience in data analysis (Tableau, SQL, BI tool usage, etc.)
Interest in "learning" and "education": Those with a passion for talent development, training management, or educational technology.
- Project support experience: Experience in task management and progress tracking for team-based work.

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC 800+ (or equivalent certification/proof of degree from an English-speaking university). Proof is required by the time of the offer. If you do not have a score, we can guide you to our internal TOEIC IP test during the selection process.

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

- Employee Conditions: https://global.rakuten.com/corp/careers/information/

- Culture: https://global.rakuten.com/corp/careers/culture/

#corporate #HR #GA #CorporateCommunications #learninganddevelopment #operationdiv

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)