Senior Partner Account Manager - Japan

Genesys (Tokyo, 日本) フォロー 18日前

今すぐ適用する

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Partner Account Manager is responsible driving sales through Large Enterprise Partners across Japan. In particular, the role will require someone who can develop and execute a winning and scalable go to market strategy. Driving a sales cadence skill and coaching/selling through partners are mandatory requirements.

What You’ll Be Doing:

In this role, the primary responsibilities will include (but are not limited to):

Responsible for a dedicated set of partner accounts and the achievement of an annual target
Develop and execute on a partner specific execution plan. Drive activities to support the creation of pipeline including upsell, cross sell and net new logo through the partners.
Articulate value to the Partners by articulating the Genesys Cloud value proposition, encompassing its AI and digital solution offerings.
Initiate and build discussions with partner stakeholders across the Partners’ organization, collaborating closely to develop and enhance the Genesys Cloud practice together with the Partner.
Secure and defend existing partner revenues and drive activities with the partners to migrate on legacy premise-based solutions to the cloud
Develop the partner’s skills – certifications, utilize programs and promotions to accelerate profitability for both the partner and Genesys.

We’d Love to Hear from You!

Ideally 8+ years’ experience in account sales or partner relationship in IT/Tech industries
Genuine curiosity and passion for technology and how things work especially Cloud and AI
Partner and customer excellence mindset
Fast learner in possession of a strong ‘can do’ attitude
Ability to drive business focused / strategic discussions
Excellent relationship building
Excellent verbal and written communication skills and multi-lingual fluency in Japanese and English
An understanding of the competitive landscape (Cloud, Contact Centre, SaaS)
Experience with CRM software (e.g. Salesforce, LinkedIn, etc.)
Self-starter with the ability to work independently or as an active member of a team
Self-motivated and self-directed with a growth mindset and a passion for continuous learning
Able to multitask, prioritize, and manage time efficiently
Ability to drive new acquisition sales, spot cross-sell/up-sell opportunities in conjunction with the partners to drive indirect sales opportunities
Ability to execute partner sales activities from an inside sales approach that meet required partner sales targets including competitive market share capture
Commercial awareness and knowledge of the industry. Ability to understand profitability in a SaaS environment
Ability to use digitization, social media and video to drive collaboration and interest

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Japan.

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.