Senior Partner Success Specialist

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play.

We are looking for a highly motivated partner sales and business operations professional to support our growing Global Partnerships & Channels (GPC) sales team in efforts to accelerate and scale the growth of our partner business. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.

Primary Focus

• Drive Executive & Cross-Functional Alignment on Partner Readiness for Product Release Updates.


• Ensure proper Partner capacity is trained in product updates.


• Develop Partner selection strategy & capacity planning for key product areas.


• Act as a conduit across Alliances & Channels org on Partner Practice Strategy 


• Assess Partner feedback on overall release readiness & make it easy for Partners to stay up to date with product releases.


• Oversee practice gap prioritization strategy

• Professional experience in sales, strategy, business development, or partner management is good to have.


• Ability to engage stakeholders, provide clear communications of strategy, and active listening to determine partner needs and issues to assist in refining ongoing strategy and engagement.


• Strong business experience and history of developing business plans, territory development, or strategic analysis. 


• Exceptional presentation skills are needed and comfort with communications to senior level partner personae.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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