Appealing Points:
- Lead Large-Scale Production Support Operations – Manage enterprise application support teams, oversee complex application portfolios, and ensure seamless production operations.
- Drive Service Excellence & ITSM Best Practices – Take ownership of service delivery, SLA management, release management, and continuous operational improvements in a mission-critical environment.
- Work in the Insurance Domain with Leadership Impact – Leverage insurance industry knowledge while leading cross-functional teams, optimizing support processes, and enhancing operational stability through monitoring and automation.
- Annual Salary: 6 million yen and above
Job Qualification:
- 8–12+ years of experience in Application Support, Production Support, IT Operations, or related domains, with at least 3–5 years in a leadership role
- Good bilingual (Any nationality is fine)
- Production Support Management
- Service Delivery & SLA Management
- Experience of handling large production support team
- Experience with handling large portfolio of applications
- Insurance background
- ITSM expert
- Knowledge of release management
- Experience with batch monitoring and batch operations (Monitoring and Automation)
Languages : Native level Japanese and Business level English.
Company Description:
Company helps future-proof your business through a forward-thinking, fluid, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation, ready to help our customers succeed.
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