Appealing Points:
- Lead a large-scale global transformation program by managing Japan’s PMO activities, governance, risks, timelines, and alignment with APAC and global teams.
- Bridge Japan business and global technology teams by coordinating pharmaceutical commercial, medical, CRM, and regulatory requirements across multiple workstreams.
- Drive successful adoption and delivery by supporting change management, user readiness, CRM migration, and collaboration with global partners such as Deloitte and Salesforce.
Annual Salary: 10 Million Yen and above
Job Responsibilities:
- Program Management & Governance
- Own the end-to-end Japan PMO function for Customer Application: schedule, milestones, risks, issues, dependencies, decisions, budget tracking, and status reporting.
- Coordinate with the APAC PMO and the Global Customer Application TMO to align Japan plans with global releases and Japan's market deployment window in the APAC sequencing plan.
- Establish and run Japan Customer Application governance forums (Steerco, core team, working teams) and prepare executive materials for Japan leadership and APAC sponsors.
- Business IT Bridging (Japan Region Global)
- Serve as the primary interface between Japan Commercial, Medical, Med Info, CE CoE, and Japan IM Technology, and the APAC / Global program leadership.
- Ensure Japan's business requirements, localization needs, and regulatory constraints (pharma commercial/medical compliance, HCC, privacy) are surfaced early and represented in Common Core design sprints and lead-region prototypes.
- Translate global program artifacts into Japan-actionable plans (bilingual — English and Japanese).
- Change Management Enablement (in support of CE team)
- Partner with the BPO Field, Change & User Success and Japan CE team to enable and orchestrate the change management activities owned by the CE team — including stakeholder engagement, communications cadence, user readiness, upskilling, and adoption tracking.
- Coordinate Japan-specific activation milestones with the Global Activation and User Success workstreams.
- Delivery Coordination Across Workstreams
- Coordinate Japan participation across the six Customer Application workstreams: TMO; Business & Product Delivery (Commercial Field, Medical Field, Med Info, Field Orchestration, Events, Foundational Enablers); Activation; AI & Data; Tech Enablement; and User Success.
- Manage integration touchpoints with Closely Coupled Products (E.Ai, Content, Digital Omni, Patient X, Data Governance, iDiscover Platform, ANGen).
- Track Japan readiness for data migration, content remediation, integrations, GXP/SDLC, and tools/infrastructure workstreams.
- Reporting, Risk & Vendor Coordination
- Manage risks, issues, and dependencies with mitigation plans; escalate to APAC / Global TMO as needed.
- Coordinate day-to-day interaction with Deloitte (transformation partner) and Salesforce (platform partner) delivery teams for Japan-related activities.
Job Qualifications:
- 10+ years of program / PMO experience, including at least one large-scale global transformation program (multi-region, multi-year, multi-workstream).
- Deep understanding of the pharmaceutical commercial and medical business, including field sales, MSL, Med Info, KAM, and HQ operating models.
- Hands-on CRM program experience with both Veeva and Salesforce — including CRM migrations, field enablement, and content / data integration.
- Proven experience partnering with change management / user adoption teams on enterprise rollouts (field-facing users preferred).
- Experience working with global systems integrators (Deloitte, Accenture, or equivalent) on regulated life-sciences implementations.
- Full business-level proficiency in both English and Japanese (verbal and written) — able to represent Japan in global forums and translate back to Japan stakeholders.
- Strong stakeholder management across senior business and IT leaders in a matrixed global organization.
- Excellent PMO discipline: planning, RAID management, governance design, executive reporting.
- Comfortable with agile delivery cadences (design sprints, releases) and hybrid delivery models.
- Cultural fluency in Japanese business practices (bottom-up decision making, consensus building) and global collaboration norms.
- Bachelor's degree required; advanced degree (MBA / life sciences) preferred.
- PMP, Prosci, SAFe, or equivalent certifications are a plus.
Langauges Required: Business level Japanese (JLPT N2 and above) and Business level English
Company Description:
One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.
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