Omega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more.
For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business.
Regional Operations Manager
Omega World Travel is seeking an experienced travel professional to fill a Regional Operations Manager position in Okinawa Japan. This position requires an extensive understanding of all areas in the travel industry and call center operations.
Essential Duties and Responsibilities:
• Work as a part of the operations team monitoring phone dashboards, employee performance and customer service
• Assists with new business implementations
• Works with account management and the operations staff; ensuring all client needs are met
• Reviews customer servicing metrics; seeking and implementing improvements and ensuring goal levels are met
• Maintains a strong understanding of operations and client policies and processes
• Has a strong understanding and accurately and provides direction on travel supplier rules (air, car, hotel)
• Work with management teams to assess both agent and office performance; determine training needs
• Assist in the planning and implementation of new service products, programs, and initiatives
• Participate in the problem-solving process; assist in root cause analysis
Qualifications
• Thorough knowledge of travel agency operations; including operations and back office processes
• Call center management and operations experience required; minimum 3 years
• Excellent verbal and written communication skills
• Ability to examine data, find trends and draw conclusions from the data
• Working knowledge of an airline reservation system Sabre, Apollo or Amadeus; minimum 5 years; willing to learn other reservation systems
• Proficiency in Microsoft Excel; Report, Pivot Tables; Charts and Graphs
• Knowledge of Google Apps; Gmail; Calendar; Docs, Sheets and Sites
• Must be able to work in Okinawa Japan location
Omega World Travel is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances.
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For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business.
Regional Operations Manager
Omega World Travel is seeking an experienced travel professional to fill a Regional Operations Manager position in Okinawa Japan. This position requires an extensive understanding of all areas in the travel industry and call center operations.
Essential Duties and Responsibilities:
• Work as a part of the operations team monitoring phone dashboards, employee performance and customer service
• Assists with new business implementations
• Works with account management and the operations staff; ensuring all client needs are met
• Reviews customer servicing metrics; seeking and implementing improvements and ensuring goal levels are met
• Maintains a strong understanding of operations and client policies and processes
• Has a strong understanding and accurately and provides direction on travel supplier rules (air, car, hotel)
• Work with management teams to assess both agent and office performance; determine training needs
• Assist in the planning and implementation of new service products, programs, and initiatives
• Participate in the problem-solving process; assist in root cause analysis
Qualifications
• Thorough knowledge of travel agency operations; including operations and back office processes
• Call center management and operations experience required; minimum 3 years
• Excellent verbal and written communication skills
• Ability to examine data, find trends and draw conclusions from the data
• Working knowledge of an airline reservation system Sabre, Apollo or Amadeus; minimum 5 years; willing to learn other reservation systems
• Proficiency in Microsoft Excel; Report, Pivot Tables; Charts and Graphs
• Knowledge of Google Apps; Gmail; Calendar; Docs, Sheets and Sites
• Must be able to work in Okinawa Japan location
Omega World Travel is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances.
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