Job Description – Salesforce Project Manager
Position Title : Salesforce Project Manager
Experience
- 10+ years of overall IT project management experience.
- Minimum 5+ years of hands-on project management experience delivering Salesforce projects.
- Experience managing enterprise-scale Salesforce implementations for US-based customers.
Role Overview
We are seeking a highly skilled and results-oriented Salesforce Project Manager to lead complex Salesforce transformation programs across Sales Cloud, Service Cloud, and Experience Cloud platforms. The ideal candidate will have a proven track record of managing large-scale Salesforce implementations involving integrations, data migrations, multiple stakeholder groups, and geographically distributed teams.
This role requires strong customer-facing skills, exceptional stakeholder management capabilities, and experience successfully delivering projects for US clients while ensuring alignment with business objectives, timelines, budgets, and quality standards.
Key Responsibilities
- Lead end-to-end delivery of Salesforce programs and projects across Sales Cloud, Service Cloud, and Experience Cloud.
- Manage project scope, timelines, budgets, risks, dependencies, and overall delivery governance.
- Serve as the primary point of contact for US-based customers and executive stakeholders.
- Drive project planning, execution, status reporting, change management, and stakeholder communication.
- Coordinate with business stakeholders, Salesforce architects, developers, administrators, QA teams, and integration teams.
- Manage large cross-functional project teams, including onsite, offshore, and vendor resources.
- Lead workshops, requirement discussions, solution reviews, and steering committee meetings.
- Ensure successful execution of Salesforce integrations with enterprise applications such as ERP, CRM, Marketing Automation, Identity Management, and third-party platforms.
- Oversee data migration activities including planning, mapping, cleansing, validation, cutover, and post-production support.
- Proactively identify, assess, and mitigate project risks and issues.
- Drive adherence to project governance, Agile/Scrum methodologies, and delivery best practices.
- Ensure successful project deployment and transition to support teams.
- Monitor project financials, resource utilization, and delivery KPIs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
- Minimum 5 years of Salesforce Project Management experience.
- Strong experience delivering projects involving: Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud
- Proven experience managing large-scale Salesforce transformation and implementation projects.
- Experience leading project teams of 15+ resources, including business analysts, architects, developers, QA, and integration specialists.
- Strong experience managing US customers and distributed global delivery teams.
- Experience with Salesforce integration projects leveraging APIs, middleware, ETL tools, and third-party systems.
- Strong experience managing complex data migration initiatives from legacy systems to Salesforce.
- Expertise in Agile, Scrum, and hybrid project delivery methodologies.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Proven ability to manage multiple priorities and deliver projects within scope, budget, and schedule.
Preferred Qualifications
- Salesforce certifications such as: Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce Experience Cloud Consultant Salesforce Certified Application Architect (preferred)
- PMP, PMI-ACP, PRINCE2, or Scrum Master certification.
- Experience working with enterprise integration platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
- Experience delivering projects in highly regulated or large enterprise environments.
Key Competencies
- Executive Stakeholder Management
- Customer Relationship Management
- Program & Project Governance
- Agile Delivery Management
- Team Leadership & Mentoring
- Risk & Issue Management
- Budget & Resource Management
- Salesforce Delivery Leadership
- Integration & Data Migration Oversight
- Strategic Planning & Execution
Success Profile
The successful candidate will be a confident client-facing leader who can manage large Salesforce programs, build strong relationships with US customers and executives, effectively lead diverse teams, and consistently deliver high-quality Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud platforms.
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