Appealing Points:
- Lead an onsite service desk team supporting the stable operation of SAP systems and improving user productivity.
- Take responsibility for team management, inquiry allocation, incident/change management, and service reviews.
- Work closely with an India-based offshore team in a bilingual Japanese-English environment.
Annual Salary: 5 Million Yen and above
Job Responsibilities:
- Lead the onsite service desk team.
- Manage the team, allocate user inquiries, and review team activities.
- Respond to user inquiries regarding:
- SAP operations
- Error messages
- System functionality
- Other SAP-related questions via phone, email, and chat
- Incident Management
- Record system failures and errors.
- Identify causes and provide solutions.
- Change Management
- Receive SAP system change requests.
- Assess impact.
- Follow the approval process and execute changes.
- Training
- Plan and conduct SAP system operation training and study sessions for users.
- Offshore Coordination
- Coordinate smoothly with the India offshore team and contribute to project success.
Job Qualifications:
- SAP experience.
- Experience leading a maintenance/operations project.
Preferred Qualifications:
- Experience proactively implementing business improvements as a team leader.
- Experience working with major general trading companies.
Languages Required: Fluent level Japanese and Business level English.
Company Description:
The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'.
Sixty-six percent of the equity of Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.
The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
