Services Engagement Director

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Services Engagement Director to join our Customer Success Team in Japan. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Come see for yourself what an exciting place to work for looks like.

Insight on your impact

This individual will:

• Be a director level leader who will own the professional services sales strategy in partnership with the Customer Success Directors and Professional Services Director.
• Be accountable for delivering the professional services bookings target with contributions from the Customer Success Directors and Customer Success Business Partners as well as from third party partners for subcontracted work.
• Be experienced in delivering / positioning / selling services in a software lifecycle, specifically with strong understanding of architecting multi-dimensional on-line analytical processing solutions and data integrations.
• Have tight-knit collaboration, leadership, and influencing skills with the ability to own the room with c-level executives down to process stakeholders

Your qualifications, your influence:

• Responsible for new business and existing customer services sales, contract negotiations, and strategic alliance across Japan.
• Partner with internal stakeholders to support them on the services bookings financial forecast with the Professional Services Director, Customer Success Directors and Business Partners.
• Accountable for services bookings target in concert with the Professional Services Director, Customer Success Directors and Business Partners.
• Identify services selling opportunities with Customer Success Directors, Business Partners and Sales Account Executives.
• Engage with customers on the services selling opportunities.
• Responsible for well scoped statements of work for services delivery.
• Responsible for negotiating contracts with customers and prospects, including understanding the customer’s procurement cycle, and facilitating legal reviews.
• Responsible for relationship management and engagement with third party partners used for delivery.
• Responsible for the services sales cycle to secure services bookings to meet targets.
• Participate in Stage 2 sales cycle alignment meetings with Sales, Customer Success and the Village, including inputs on steps to close the deal and prioritise the project.
• Define an aligned implementation approach and determine customer presentation materials, including appropriate customer demo and collateral to address customer problem statement and outline the joint approach.
• Determine who is ‘prime’ to the customer account for the engagement. Positioning a point of view and negotiating why the engagement should be Anaplan or Partner led among stakeholders.
• Prepare or review the scoping of the proposed solution and socialise among key internal stakeholders.
• Finalise Partner and Anaplan contract arrangements and negotiate through legal and procurement.
• Participation in mid to late sales cycle activities assessing technical or business requirements.

Preferred skills and technical familiarity:

• 8+ years successful GSI or Consultative Professional Services experience.
• Success in meeting/exceeding services sales quota (selling large complex services deals to Enterprise accounts).
• Ability to work with both technical and business stakeholders.
• Experience with Agile methodology.
• Strong technical aptitude to learn the Anaplan solution quickly.
• Strong client facing skills and a successful track record of engagement management.
• Experience selling into various lines of business, multiple use cases for various industry customers.
• Strong understanding of solution delivery within a software lifecycle, including architectural multi-dimensional design, requirements collecting, data integration, broad functional understanding of defining process best practices, articulating and positioning the value ascribed with services proposals, and a passion for driving success outcomes for services engagements.
• Excellent Presentation skills
• Executive presence
• Bachelor’s degree required. Master’s degree preferred
• Native Japanese and business level English

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.

Anaplan does not:

1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
2. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.