Strategic Partner Enablement Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Design, develop, and implement interactive onscreen training and tutorials across internal GTM systems in order to enable employees to do their best work leveraging technology and amplify the impact of technology on driving business outcomes
• Coordinate, manage, and execute all aspects of WalkMe training development including project scoping, storyboarding, building and revising training based on Subject Matter Expert (SME) input
• Continuously explore new and innovative ways of utilizing WalkMe digital adoption platform to engage audiences while transferring skills/knowledge and driving sustainable behavior change
• Guide stakeholders through a collaborative design process to ensure effective design, development, implementation, and feedback loops
• Drive agile development processes to deliver new features and functionality to ensure a best-in-class digital user experience
• Collaborate with business, technical, and enablement colleagues to ensure timely delivery of software readiness, communications and training
• Be a Subject Matter Expert on WalkMe capabilities and enhancements
• Ability to understand technical possibilities and limitations in order to troubleshoot and maintain WalkMe implementations
• Ensure WalkMe content adheres to overall Enablement and business strategy, as well as technical specifications and brand guidelines
• Apply presentation skills to demonstrate the messaging, specification and desired benefits

Qualifications

To be successful in this role you have:

• 5+ years of instructional design experience and excellent knowledge of adult learning theories and instructional design models
• Strong technical background and experience with enterprise software (SaaS/PaaS a plus), IT Service Management (ITSM) applications and tools, and familiarity with ITIL framework are strongly preferred.
• Demonstrated skill building user experiences within a digital adoption platform (Ex: WalkMe)
• Passionate about technology, digital transformation, and driving digital adoption as a way to achieve desired business outcomes
• Superior time management and project management skills
• Ability to work collaboratively with multiple stakeholders, managing input while owning and driving the development timeline forward
• Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines in a fast-paced, high growth and high output environment
• Ability to translate feedback into improvements for both content and process
• Excellent verbal and written communications, facilitation, problem solving, analytical, and presentation abilities
• Resourceful, independent thinker with a willingness to adopt creative approaches to solve business challenges while being a strong team player and collaborator
• Driven to create new ways to reach, inform and captivate audiences

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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