Support Account Manager JP

Company Overview

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Position Overview

The Support Account Manager is pivotal in maximizing the value Siemens Digital Industries Software (DISW) customers derive from their investments, particularly for the most complex scenarios and critical accounts. The core mission involves delivering unparalleled technical support, independently resolving highly intricate incidents, and providing sophisticated solutions, spanning deployment, configuration, advanced data corruption analysis, and even collaborating directly with development teams. Professionals in this role act as a strategic interface between customers and product development, expertly translating complex symptoms into reproducible scenarios and championing software quality improvements and enhancement requests.

Key Responsibilities

• Interfaces with highest -level customer engineers and managers to develop or enhance complex computer-aided engineering design or manufacturing processes for a customer.
• Uses computer-aided systems to assist and instruct lead customer engineers on large scale, complex design and tooling tasks involving multiple design environments.
• Cogently communicates software problems to product development.
• Assists other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms.
• Provides business and technical feedback to software and hardware vendors. Uses advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines.
• Provides technical guidance to lead customer engineers in the application of complex design techniques and system procedures related to computer-aided engineering software.
• Responsible for in-depth technical papers and presentations to customer management.
• Technical Lead in guiding junior engineers.
• Works without supervision on the most complex projects with complete latitude for independent judgment.

Qualifications

• Advanced expertise in a whole product domain across at least two industry segments
• Proven ability to drive best-in-class design and implementation while managing time and cost constraints
• Experience reviewing and consulting on complex projects with significant technical depth
• Strong communication skills with demonstrated creativity, confidence, and persuasiveness
• Clear presentation abilities with the capacity to explain complex technical decisions and processes
• Problem-solving capability to develop multiple solutions, evaluate implications, and select optimal approaches based on evidence

Why Us

We are Siemens:

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.

You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

________________________________________

Siemens Software. Transform the Everyday

#LI-Hybrid #LI-PLM