Job Role: -Onsite IT Support Engineer
Job Location: - Shanghai/Tokyo/Hanoi
Experience: - 3-8 Years
Job Roles & Responsibilities: -
- Provide end-user support for desktops, laptops, tablets, and mobile devices.
- Deliver AV support and troubleshoot urgent conference setup issues.
- Provide VIP-level support and ensure prioritized resolution of incidents.
- Execute IMAC activities, hardware replacements, and printer troubleshooting.
- Manage depot tasks including device imaging, configuration, and inventory handoff.
- Support onboarding and offboarding workflows in coordination with IT, HR, and Security.
- Document processes, SOPs, and ticket resolutions using ServiceNow.
Job Skills & Requirements:-
- 3 8 years of relevant IT support experience.
- Strong knowledge of endpoint devices and peripherals.
- Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service.
- Basic network troubleshooting skills.
- ITIL awareness and customer-focused mindset.
- High attention to detail and ability to work independently in fast-paced environments.
- Certification: CompTIA A+ or equivalent required.
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