Talent Development Manager

About Wolt

At Wolt, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from couriers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Wolt is part of DoorDash (NASDAQ:DASH) and was founded in 2014 in Helsinki. With its 4,000 employees, Wolt makes it incredibly easy to get your favorite restaurants and stores delivered to you. Wolt operates in 27 countries and 200+ cities across the EU and Middle East, enabling our users to order food and other things from 50,000 restaurants and stores, delivered by one of our 100,000 delivery partners. In May of 2022, Wolt was acquired by DoorDash. 

Founded in 2013, DoorDash is the largest on-demand local delivery platform in the United States. We currently connect over 20,000,000 customers each month in more than 7,000 cities with more than 500,000 local businesses and restaurants. We deliver almost everything: delicious food from restaurants, grocery products, alcohol, convenience items, flowers, pet food and other retail categories like home or electronics. We operate in the United States, Canada, Australia, New Zealand, Japan...and with Wolt, now in 27 new markets across the EU and Middle East too!

Tokyo/Osaka/Sapporo/Sendai/Hiroshima/Fukuoka
*Required to travel about once per month.
Role background
The Customer Success Team was launched in October 2021 to maximize revenue growth and create a growing partner portfolio. We currently have thousands of restaurant partners from over 40 cities nationwide on our platform. The Customer Success team guides the company in identifying what it takes for restaurant partners to be successful on our platform. This requires looking at all of the restaurant partners, users, and courier partner operations to get a 360-degree view of the business. This team will continue being innovative, constantly improving our approach to customer success by introducing new products and ways to promote our restaurants and staying up-to-date on the latest industry news. As a result, we will deliver on our promise to create a better city by enriching and growing local communities. The Customer Success team consists of three main teams: the Restaurant Business Strategy/Development team, which develops business strategies and new revenue streams for merchants; the Account Management team, which plans and proposes ways to improve restaurant partners' performance; and the Customer Success team, which manages and manages existing restaurants; Restaurant Operations team shares Wolt's data-driven know-how to help partners operate better.
What you’ll be doing

• As a member of the Customer Success and Revenue Enablement team, you will own the employee talent development and be responsible for driving employee training program to improve the performance of employee and external contractors, achieve the company's key KPIs, and implement the PDCA cycle to achieve results.
• You will develop a plan for each project, monitor workforce and maintain quality assurance. You will be in charge of discussing topics related to the overall Wolt sales team with managers across teams (ex. HQ team, marketing/new and existing sales/strategy teams, etc.).
• In addition, you will be involved in training junior team members to improve their analytical, presentation, and project management skills.
• In addition to training, you will actively shape the team culture and hiring policies.

• Approximately 5 years of talent development including training and development, learning and development or equivalent work experience
• Ability to coordinate internal and external stakeholders, communicate effectively with different team members in different positions, and drive projects forward.
• Team management
• Ability to analyze using Excel and other tools, logical and detail-oriented
• Ability to respond flexibly to daily changing situations and execute measures at a fast pace.
• Fluent in Japanese and English (business level or above)

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.
What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Competitive salary + stock options available

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!