Technical Support Analyst

Appealing Points:

• Opportunity to work in a 24/7 enterprise production support environment with exposure to critical business operations.
• Hands-on experience with batch processing, system monitoring, incident management, and workflow automation technologies.
• Collaborative role involving cross-functional teams, operational improvements, and production support activities in a global setup.

Annual Salary: 5 million yen and above

Job Responsibilities:

• We are seeking a technical support analyst to oversee, monitor, and support enterprise batch processing activities across production systems.
• The role is responsible for ensuring scheduled jobs, data processing tasks, file transfers, and automated workflows run successfully and within defined service levels

Job Qualification:

• The ideal candidate has experience in IT operations, production support, system monitoring, and incident management within a 24/7 operational environment. In Japan the team would be working in business hours, round the clock support will be handled by team in India.
• Monitor daily batch processing activities, scheduled jobs, and automated workflows.
• Identify, troubleshoot, and escalate batch job failures, delays, and system issues.
• Ensure completion of batch cycles within SLA timelines.
• Coordinate with application support, infrastructure, database, and business teams during incident resolution.
• Monitor system alerts, logs, and operational dashboards.
• Perform reruns, restarts, and recovery procedures for failed jobs.
• Validate file transfers, data loads, and end-of-day processing activities.
• Maintain operational documentation, runbooks, and incident records.
• Support production deployments and operational change activities.
• Participate in shift handovers and provide status reporting.
• Escalate critical incidents following operational procedures.
• Assist in automation and process improvement initiatives.
• Ensure compliance with operational and security policies.

Languages : Fluent level Japanese and business level english.

Company Description:

Company helps future-proof your business through a forward-thinking, fluid, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries.

. Skillset Required: Enterprise production support, Batch processing, System monitoring, Incident management, Workflow automation technologies, Cross-functional collaboration, Operational improvements, Production support activities, Monitoring scheduled jobs, Data processing, File transfers, Automated workflows, Incident escalation, SLA compliance, Application support coordination, Infrastructure support coordination, Database support coordination, Business team coordination, System alerts monitoring, Logs monitoring, Operational dashboards, Job reruns, Job restarts, Recovery procedures, Validation of file transfers, Data loads, End-of-day processing, Operational documentation maintenance, Runbook maintenance, Incident record keeping, Production deployment support, Operational change activities, Shift handovers, Status reporting, Critical incident escalation, Automation initiatives, Process improvement initiatives, Compliance with operational policies, Compliance with security policies