General Information
Descriptions & Requirements
We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
You have spent years solving real engineering problems with simulation software, and you understand that the tool is only as good as the person who knows how to wield it. You are the engineer who gets called when a customer's nonlinear analysis is blowing up at timestep 347, or when their explicit dynamics model is giving results that don't match reality, and you can work backward from the symptoms to find what went wrong.
You do not just answer questions, you teach. When a customer asks how to model something, you explain the why behind the approach so they can apply it to the next ten problems they face. You have used tools like Mechanical, LS-Dyna, or similar CAE platforms enough to know their quirks, their strengths, and where they will trip up an inexperienced user.
Working across languages and time zones does not intimidate you. You can write a clear technical explanation in English and then turn around and discuss the same problem in Japanese without losing precision. You are comfortable on a call with a frustrated customer at 4pm and equally comfortable diving into a defect report or testing a beta release the next morning.
At Synopsys, you will work with customers who are pushing the boundaries of what simulation can do, and you will have the tools, the team, and the technical depth to help them get there.
What You'll Be Doing
- Support customers using Synopsys Structural products including Workbench Mechanical, LS-Dyna, and APDL to solve real-world engineering challenges in structural analysis, nonlinear mechanics, and explicit dynamics
- Diagnose complex simulation issues by analyzing customer models, boundary conditions, solver output, and convergence behavior to identify root causes and deliver working solutions
- Leverage Synopsys AI-based platforms alongside your engineering expertise to accelerate problem resolution and improve customer workflows
- Create and update technical content including knowledge base articles, workflow guides, and best practice documentation that helps customers and internal teams solve problems faster
- Build long-term relationships with customers in Japan, becoming a trusted technical advisor who understands their projects, their constraints, and their goals
- File detailed defect reports when you identify software issues, verify fixes during beta testing cycles, and submit product enhancement requests based on real customer needs
- Collaborate with engineering, product management, and global support teams to ensure customer feedback shapes product direction and that critical issues get resolved quickly
The Impact You Will Have
- Enable customer success on high-stakes simulation projects where accurate results directly affect product design decisions, safety validation, and time to market
- Reduce time to resolution for complex technical cases by combining deep domain knowledge with systematic troubleshooting, turning frustrated customers into confident users
- Improve product quality and usability by identifying patterns in customer issues, advocating for fixes, and ensuring new releases actually solve the problems customers face
- Strengthen Synopsys' position in the Japanese market by delivering exceptional technical support that builds trust and drives software adoption across customer organizations
- Accelerate team capability by sharing your expertise through documentation, internal training, and mentoring colleagues on difficult cases
- Shape how AI-based tools integrate into customer workflows by testing new capabilities, gathering feedback, and helping customers understand where these tools add real value
- Drive customer retention and expansion by ensuring customers see measurable value from their Synopsys investment and feel supported throughout their engineering lifecycle
What You'll Need
- Bachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical field
- 4+ years of hands-on experience working with engineering simulation software in a technical or customer-facing capacity
- Demonstrated expertise using Synopsys Structural software such as Workbench Mechanical or LS-Dyna, or equivalent experience with commercial CAE platforms
- Strong technical foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics with the ability to apply theory to practical engineering problems
- Fluency in both English and Japanese, written and spoken, with the ability to communicate complex technical concepts clearly in both languages
- Proven problem-solving ability, you can take a vague customer description, ask the right questions, and work methodically toward a solution
- Experience in explicit dynamics analysis is a plus, particularly if you have worked on crash simulation, drop testing, or high-speed impact scenarios
Who You Are
- You can take a customer's failed simulation, open the model, spot the issue within fifteen minutes, and explain what went wrong in a way that teaches them something they will use again
- You stay calm under pressure, a customer escalation at the end of the day does not rattle you, it focuses you
- You are genuinely curious about how things work, whether it is a new solver algorithm, a customer's unusual application, or an AI tool that might speed up your workflow
- You manage your time well across multiple active cases, knowing when to dig deep and when to escalate or pull in a specialist
- You write clearly and concisely, your technical notes and documentation are the ones people actually read and reference later
- You work well with a distributed team, you contribute ideas, help colleagues when they are stuck, and do not wait to be asked when you see something that needs attention
The Team You'll Be Part Of
You will join the Synopsys Customer Excellence team, a global group of engineers focused on making customers successful with Synopsys simulation software. The team works closely with product engineering, sales, and customers across industries to solve technical challenges, improve workflows, and ensure that Synopsys tools deliver real value in production environments. Your recruiter will share more about the team structure, regional dynamics, and current focus areas during the interview process.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
概要 / 職務目的
Synopsys Customer Excellence チームの一員として、お客様の実際のエンジニアリングシミュレーションプロジェクトおよび設計ワークフローへの Synopsys ソフトウェア統合を、あらゆる側面から支援し、Synopsys のビジネス成長に貢献していただきます。高度なエンジニアリング知識に加え、Synopsys の AI ベースプラットフォームを活用しながら、お客様の成功を実現します。また、情熱と意欲にあふれるエンジニアで構成された、前向きでダイナミックなチームの一員として、最高品質のソリューション提供を目指します。シミュレーション分野における知識・経験をさらに深めながら、お客様および Synopsys の成功に大きなインパクトを与える役割です。
主な業務内容
- Synopsys の AI ベースプラットフォームを含む利用可能なすべてのリソースを活用し、自身のエンジニアリング専門知識およびシミュレーション知識を補完しながら、お客様の技術課題解決と Synopsys Structural 製品の活用支援を行う。
- 高い顧客満足度および顧客の成功支援を実現し、Synopsys ソフトウェアの導入・活用を促進する。
- 顧客との長期的な信頼関係を構築・強化する。
- 幅広い知識と経験を共有するため、コンテンツの作成・更新を行い、顧客および社内メンバー向けに有益かつ最新の情報提供を行う。
- チームメンバーを積極的に支援し、課題改善に主体的に取り組み、チームの発展に貢献する。
- 必要に応じて製品改善提案を行う。不具合報告プロセスに従って 不具合報告を行ない、修正内容を検証する。さらに、新機能やワークフローが顧客要件を満たしていることを確認するため、新リリースのアプリケーションフィールドテストに参加する。
- AI ベース技術がエンジニアの能力向上にどのように役立つかを学び、顧客支援へ活用・推進する姿勢を持つ。
- チームおよび個人の成長のため、必要に応じて新しい技術分野を学習し専門性を高める。
- 必要に応じて、その他の戦略的チーム活動や会社施策に参加する。
必須学歴・資格・経験
- 機械工学、化学工学、または関連分野における学士号・修士号・博士号
- エンジニアリングソフトウェア環境での実務経験 4 年以上
- Synopsys Structural ソフトウェア（Mechanical、LS-Dyna）の使用経験、または他社商用 CAE ソフトウェアに関する知識
- 構造解析、非線形解析、数値解析手法、陽解法動解析（Explicit Dynamics）に関する知識
- 数値モデルを実装し、複雑な問題に対して実用的な工学的解決策を導き出す問題解決能力
- 論理的な問題解決力、優れた対人スキルおよびコミュニケーション能力
- 英語での読み書き・会話能力、および日本語での流暢な読み書き・会話能力
- 積極的なコミュニケーション姿勢、エンジニアとしての探究心、継続的学習への意欲
- 高い組織管理能力および時間管理能力
- スピード感・危機意識を持って行動できること
- 多様なチーム環境の中で、単独でも協調的にも働ける能力
- プロフェッショナルな姿勢とビジネス感覚を備え、成果達成への高い意欲を持つこと
歓迎スキル・経験
- エンジニアリングシミュレーションソフトウェアを活用した顧客対応業務経験 3〜5 年（顧客要件の特定、効果的なソリューション提案、成果創出の実績を含む）
- Workbench Mechanical、LS-Dyna、APDL、Discovery など Synopsys ツールの使用経験歓迎
- Explicit Dynamics 解析経験があれば尚可
- 国内出張が可能であること（業務時間の最大 10% 程度）
#AnsysJob
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
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