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Senior Technical Support
Dedicated to re-defining how teams work together, this Pre-IPO company integrates all aspects of your workflow into a single platform.
Recognized and utilized by well-known household brands in Retail, Automotive, Technology, and Entertainment, this start-up company recently launched their Enterprise-focused solutions.
With AI features such as text generation consistently being developed and implemented into the solution, the company continues to grow as it provides a game-changing technology for individuals and companies alike.
In Japan, their team has recently launched a local technical support team and is looking for another core member. Some additional features of this team:
* Global Team: You will work closely with members in the HQ Engineering team.
* New Team: Be part of a new team that recently launched in June of this year (only 2 members)
* New Technology: Work with their newest and focus technology AI technologies
* Customer Centric: As a Technical Support, it is more than just finding issues. It is providing a high level of service and experience.
Take this opportunity to be a part of an exciting and growing team of professionals dedicated to providing a high level of service for customers. In return, you will be provided a very competitive compensation as this company heads towards IPO.
A newly created team, as a core and critical member of the team you will work closely with Enterprise customers and engineers (both internally and externally) to resolve complex issues. The Technical Support team is not there to just solve issues, but to provide consulting and an excellent level of service.
Responsibilities:
* Working with enterprise customers to resolve outstanding issues or challenges through consulting and troubleshooting of products
* Work with product team and engineers to build processes and scale support systems.
What do you need?
* Fluent Japanese (JLPTN1 Minimum) and Business English
* 5+ years experience in Technical Support, Technical Account Management, Customer Success Engineering, Partner Engineering, or similar highly technical and customer-facing roles
* Technical understanding of one or both of: Rest APIs, SSO
* Ability to troubleshoot, debug, or solve technical issues
* Additional experience in the following is well received:
* Linux, APIs, Open source technologies
* Scripting in: Python, Java, JavaScript, or TypeScript
For more information, please apply or contact Perry Chung on LinkedIn as soon as possible.
Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.
Recognized and utilized by well-known household brands in Retail, Automotive, Technology, and Entertainment, this start-up company recently launched their Enterprise-focused solutions.
With AI features such as text generation consistently being developed and implemented into the solution, the company continues to grow as it provides a game-changing technology for individuals and companies alike.
In Japan, their team has recently launched a local technical support team and is looking for another core member. Some additional features of this team:
* Global Team: You will work closely with members in the HQ Engineering team.
* New Team: Be part of a new team that recently launched in June of this year (only 2 members)
* New Technology: Work with their newest and focus technology AI technologies
* Customer Centric: As a Technical Support, it is more than just finding issues. It is providing a high level of service and experience.
Take this opportunity to be a part of an exciting and growing team of professionals dedicated to providing a high level of service for customers. In return, you will be provided a very competitive compensation as this company heads towards IPO.
A newly created team, as a core and critical member of the team you will work closely with Enterprise customers and engineers (both internally and externally) to resolve complex issues. The Technical Support team is not there to just solve issues, but to provide consulting and an excellent level of service.
Responsibilities:
* Working with enterprise customers to resolve outstanding issues or challenges through consulting and troubleshooting of products
* Work with product team and engineers to build processes and scale support systems.
What do you need?
* Fluent Japanese (JLPTN1 Minimum) and Business English
* 5+ years experience in Technical Support, Technical Account Management, Customer Success Engineering, Partner Engineering, or similar highly technical and customer-facing roles
* Technical understanding of one or both of: Rest APIs, SSO
* Ability to troubleshoot, debug, or solve technical issues
* Additional experience in the following is well received:
* Linux, APIs, Open source technologies
* Scripting in: Python, Java, JavaScript, or TypeScript
For more information, please apply or contact Perry Chung on LinkedIn as soon as possible.
Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.
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