Ready to be the trusted operations partner for leading financial institutions? Join a client-facing team where you will shape service delivery, resolve complex issues, and build strong relationships across the firm. You’ll gain broad exposure to securities finance and margin services, drive continuous improvement, and help elevate the client experience. Grow your career in a dynamic environment that values ownership, partnership, and operational excellence.
As a Client Operations Vice President within the Trading Services Operations team, you will own operational service delivery for a portfolio of agency securities finance and margin services clients. You will act as the primary day-to-day contact for client operations, coordinate across internal partners to meet client program parameters and reporting requirements, and drive disciplined issue management and escalation. You will support onboarding and offboarding activity, lead client training, and deliver performance reporting while maintaining strong controls and service standards.
Trading Services Operations provides regional operational support for agency securities finance and margin services businesses. The team partners closely with onboarding, core operations, technology, product, and coverage stakeholders to deliver consistent, high-quality service and continuous improvement for clients.
Job responsibilities:
- Manage a portfolio of agency securities finance and margin services clients, maintaining strong day-to-day relationships
- Represent client needs internally to ensure alignment to program parameters, reporting requirements, and service expectations
- Represent service delivery to clients, providing clear communication on performance, issues, and resolution timelines
- Act as the primary operational contact for client questions, concerns, and requests
- Escalate service delivery issues promptly and coordinate internal actions to drive timely resolution
- Participate in internal client “health check” meetings and cross-functional forums as needed
- Coordinate onboarding and offboarding activities with onboarding teams, ensuring entitlements and client instructions are accurate and timely
- Lead client training sessions (on-site and virtual) on client platforms, promoting self-service and effective navigation
- Produce client performance materials, including executive summaries, commentary, and benchmarking insights
- Prepare and deliver client reporting aligned to agreed deliverables and timelines
- Identify process improvement opportunities and partner with internal teams to strengthen controls and service quality
Required qualifications, capabilities, and skills:
- At least 10 years of client-facing experience within financial services operations
- Sound knowledge of global financial markets
- Experience in securities lending, collateral management, settlements, or trade support/middle office
- Proven ability to work under pressure and deliver to strict deadlines in a dynamic environment
- Strong proficiency in Microsoft Excel
- Good proficiency in written and verbal Japanese
- Strong interpersonal and communication skills with the ability to build trusted relationships with internal and external stakeholders
- Demonstrated ownership, accountability, and a strong controls mindset
- Strong analytical and numerical skills
- Exposure to digital tools such as Alteryx, Tableau, Python, or Xceptor
Preferred qualifications, capabilities, and skills:
- Bachelor's degree
- Track record of driving continuous improvement across processes and procedures
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
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