PINEWOOD.AI is seeking experienced automotive retail professionals to join our growing Training & Implementation team in Japan. This role is ideal for individuals with hands-on dealership experience in Accounts, or related operational functions, who are looking to apply their industry knowledge in a customer-facing technology environment.
The primary purpose of the role is to support the successful rollout and adoption of the Pinewood.ai platform across dealer networks in Japan. Through system implementation, user training, and go-live support, the role will help customers transition smoothly to the platform, ensuring end-users are confident, capable, and able to realise the full benefits of the solution.
Requirements
Essential
- Strong knowledge and practical experience of automotive retail Aftersales operations, including Workshop and Parts functions.
- Excellent communication and stakeholder management skills, with the ability to engage effectively at all levels of an organisation.
- Strong organisational and planning capabilities.
- Ability to manage multiple priorities while keeping stakeholders informed of progress and issues.
- Full, clean Japanese driving licence.
Desireable
- Experience using Microsoft Office products.
- Previous experience delivering system implementation projects within Aftersales environments.
- Experience with automotive retail management systems (DMS) or related software solutions.
Education & Qualifications
- Degree-level education or equivalent experience.
- Strong verbal and written communication skills; English language capability preferred.
Background & Knowledge
- Demonstrated ability to understand customer requirements and align system functionality to business needs.
- Good understanding of automotive retail operations and dealership processes.
- Detailed knowledge of Aftersales business processes, including Workshop and Parts operations.
Benefits
- Annual salary: ¥6,000,000
- Discretionary bonus based on company performance
- Pension contributions
- Welfare benefits in line with company regulations
- Transportation allowance for office attendance
- Annual paid leave in accordance with Japanese labour law
- Summer and year-end/New Year holidays in line with the company calendar
- Additional leave entitlements in accordance with company policies
- Social insurance
- Career development and progression opportunities
Why Join Us?
This is an excellent chance to use your dealership knowledge in a new way. By moving into this role, you can step out of day-to-day dealership accounts and instead help retailers across the Japan and beyond to improve efficiency, streamline processes, and achieve more with our industry-leading platform. With continuous learning, career progression, and the opportunity to work on diverse projects, this is a rewarding next step for anyone who enjoys making a difference.
About Us:
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.
Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
