Minimum qualifications:
- Bachelor’s degree in Supply Chain Operations, Business, a related field, or equivalent practical experience.
- 1 year of experience in supply chain, logistics, or transportation management.
- Experience managing Japanese or Global transportation networks, freight budgets, and managing relationships with regional or world leading transportation service providers.
- Ability to communicate in Japanese fluently.
Preferred qualifications:
- 4 years of experience optimizing operations through data analysis, performance metrics, and drive process improvements.
- Knowledge and experience in logistics and transportation ERP systems (i.e.TMS).
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Platform and Devices (P&D) Global Service & Logistics (GSL), we plan and deliver for our customers so they love us and Google! We want all of our teams to be proactive, planning in advance to avoid fire drills while delivering high quality results. We do not just deliver things to people we deliver great experiences and services for them. The work each of us does on a daily basis is for our customers, both internal and external. Our goal is to build a connected relationship with our customers, so they come back to us. They are our sole motivation to excel.
Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
Responsibilities
- Manage pre-production, B2B, B2C, B2G, inbound, and internal transfer flows for Google hardware across APAC, with a focus on the Japan market. Optimize network routing and service levels to consistently hit core KPIs: OTD, C2D cycle times, TAT, In-Transit Compliance (ITC), and Cost Per Unit (CPU).
- Track carrier performance against SLAs, lead business reviews, resolve operational issues, expand carrier capabilities, and build strategic partnerships to ensure total network resilience.
- Act as the primary cross-functional escalation POC, working with partners to resolve issues quickly, perform root cause analyses, and refine processes to prevent recurrence.
- Enhance APAC shipment visibility, leverage data insights to drive decisions, and build automated reporting tools to maximize overall productivity.
- Drive hardware sustaining distribution and NPI launches, with best delivery customer experience, secure, compliant operations adhering strictly to trade and dangerous goods regulations.
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