Appealing Points:
- Lead large-scale Workforce Services and Digital Workplace transformation.
- Drive AI-enabled support, automation, self-service, and workforce productivity.
- Lead End User Computing, Service Desk, Employee Experience, and workplace technology services.
Annual Salary: 20 Million Yen and above
Job Responsibilities:
- Define and execute the Workforce Services strategy and modern workplace roadmap.
- Lead workplace transformation through automation, self-service, AI, and service modernization.
- Manage End User Computing, Digital Workplace, collaboration, and endpoint services.
- Lead enterprise Service Desk operations and omnichannel support.
- Improve employee experience, first-contact resolution, service responsiveness, and customer satisfaction.
- Drive AI-enabled support, virtual assistants, automation, analytics, and self-service adoption.
- Establish service governance, KPIs, SLAs, performance reporting, and continuous improvement.
- Manage workforce technology vendors, service providers, contracts, and performance.
- Manage budgets, resource planning, cost optimization, and workforce capability development.
- Ensure workforce services meet security, operational, and regulatory requirements.
Job Qualifications:
- Education:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related discipline.
- Professional Experience:
- 12+ years of relevant IT service delivery, workplace services, digital workplace transformation, or infrastructure operations experience.
- 5+ years of leadership experience in large-scale EUC, Service Desk, or Workforce Services environments.
- Proven experience leading enterprise workplace transformation and modernization programs.
- Experience in global, multi-vendor managed services environments.
- Demonstrated success improving employee experience, service quality, and operational efficiency.
- Technical Skills:
- Strong knowledge of EUC, Digital Workplace Services, Service Desk operations, and collaboration technologies.
- Experience with Microsoft 365, Teams, Intune, Endpoint Management, Virtual Desktop Infrastructure, and collaboration services.
- Understanding of IT Service Management frameworks and operational best practices.
- Experience with self-service, knowledge management, automation, and AI-driven support solutions.
- Knowledge of monitoring, analytics, reporting, endpoint security, identity management, compliance, and workplace technology governance.
- Understanding of cloud-based workplace technologies and modern service delivery models.
- Leadership & Business Skills:
- Strong leadership, people management, and organizational development capabilities.
- Excellent stakeholder management and executive communication skills.
- Ability to translate business requirements into workforce technology strategies.
- Strong analytical, problem-solving, and decision-making abilities.
- Proven ability to lead large-scale transformation and change initiatives.
- Strong customer focus and commitment to employee experience.
Preferred Qualifications:
- ITIL Foundation, Managing Professional, or Expert certification.
- Microsoft 365 Certified: Enterprise Administrator Expert.
- Microsoft Modern Desktop Administrator or equivalent certification.
- Certified Digital Workplace Professional (CDWP) or equivalent.
- PMP or PRINCE2 certification.
- Lean Six Sigma certification.
- Relevant cloud platform certifications.
Language Requirements: Business level Japanese and Business level English
Company Description:
This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.
As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.
[Passive smoking measures]
Indoor smoking
Designated smoking area
. Skillset Required: Workforce Services, Digital Workplace transformation, AI-enabled support, Automation, Self-service, Workforce productivity, End User Computing, Service Desk, Employee Experience, Workplace technology services, Strategy definition, Roadmap execution, Service modernization, Digital Workplace, Collaboration technologies, Endpoint services, Enterprise Service Desk operations, Omnichannel support, KPI management, SLA management, Performance reporting, Continuous improvement, Vendor management, Contract management, Budget management, Resource planning, Cost optimization, Workforce capability development, Security requirements, Operational requirements, Regulatory requirements, IT service delivery, Infrastructure operations, Large-scale transformation leadership, Global multi-vendor managed services, Service quality improvement, Operational efficiency, Microsoft 365, Microsoft Teams, Microsoft Intune, Endpoint Management, Virtual Desktop Infrastructure, IT Service Management frameworks, Knowledge management, AI-driven support solutions, Monitoring, Analytics, Reporting, Endpoint security, Identity management, Compliance, Workplace technology governance, Cloud-based workplace technologies, Modern service delivery models, Leadership, People management, Organizational development, Stakeholder management, Executive communication, Business requirements translation, Analytical skills, Problem-solving, Decision-making, Customer focus, Employee experience
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
似たような求人
Fidel Consulting KKからの続きを読む