JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
OVERALL ROLE
The Delivery Coordinator supports day-to-day site operations as part of the Workplace Experience team. The role provides workplace management and administrative coordination (including inspections, seating, vendors, purchasing and reporting), acting as the on-site point of contact for Global Real Estate (GRE) workplace activities. Success requires proactive engagement with lines of business (LOBs) and service partners to deliver a consistent, high-quality occupant experience.
MAJOR RESPONSIBILITIES
1) Workplace experience & standards (“Workplace of the future”)
- Own and maintain workplace standards, including Clear Desk/Clear Deck compliance and the lost property process, with appropriate reporting to the Workplace Experience team for sharing with LOBs.
- Conduct proactive checks to an agreed schedule (including a portion after business hours) to ensure occupants return to a refreshed, clean workplace.
- Contribute to a highly proactive, responsive, agile team culture and ways of working.
2) Operations management & service delivery
- Provide functional operational coordination to deliver consistent service excellence on site.
- Implement service tasks, procedures and policies; track performance against SLAs/KPIs.
- Review and spot-check supplier/service-provider performance to ensure contractual obligations are met.
- Understand site operational and technical requirements; support contract continuity to maintain required supplies and services.
- Deliver comprehensive workplace management for office premises, including routine inspections and issue resolution.
- Manage and follow the change control process for site changes and workplace initiatives.
- Handle occupant/user concerns professionally, provide solutions, and follow through to closure.
- Identify operational issues and opportunities for continuous improvement, including a cost-saving/value mindset.
- Raise risks and issues promptly to the Workplace Experience Site Lead using agreed escalation channels.
- Support incident reporting and coordination during emergencies and critical out-of-hours issues.
- Perform basic analysis/reporting when required (e.g., operational metrics, trend themes, recurring issues).
Candidate specification (key selection criteria)
Experience / qualifications
- Minimum 3 years’ experience in facilities management and/or hospitality (or related workplace operations environment).
- Bachelor’s degree in facilities management/building/business (or related field) is beneficial but not required.
- Fluent in English.
Core skills & behaviours
Client focus & relationship management (“I Value my Customers”)
- Proactive, professional customer service and stakeholder engagement.
- Hospitality-oriented communication style; ability to balance client and firm requirements and manage conflict.
People & teamwork (“I am a Team Player”)
- Works effectively with diverse, multicultural teams; able to guide/train others where needed.
- Builds open, constructive and collaborative working relationships.
Program/organizational management (“I am Proactive”)
- Strong planning and prioritization skills; able to manage multiple operational matters daily and meet tight deadlines.
Problem solving & strategic thinking (“I am Innovative”)
- Comfortable with ambiguity; solves complex problems with a structured, analytical (quantitative where applicable) approach.
- Takes a holistic, long-term view and drives continuous improvement.
Location:
On-site –Tokyo, JapanIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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