Location: Japan (Tokyo, Fukuoka, Kawasaki, Nagoya, Osaka, Sendai) Role Overview: Fortinet is seeking a Business Development Manager (BDM) for the medical sector to support sales/SE teams across Japan. The BDM is a senior consulting position, working as a
プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス(Managed Device Service - MDS) ・プリンター関連のマネージドサービス(Managed Print Service - MPS) マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM PLの経験
Company Description Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across
Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of
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The Westin Yokohama opened in June 2020 with 373 guest rooms and suites. The Hotel is located in the Yokohama Minato Mirai 21 Central Business District. The Hotel offers 5 distinctive restaurants and bars, 13 versatile
As a Field Marketing Manager for Oracles Cloud Applications, you will be responsible for crafting and executing event marketing plans targeting the ERP and HCM sectors. This role requires a collaborative team player who can work effectively across
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About Remote Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance.
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Client Success Manager – Commodity Market Data Based in Tokyo, Japan About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting
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Job Purpose: The Category Leader has the primary responsibility to maximise the profit outcome of the vendor/s assigned, but also be mindful of attaining mutually agreed revenue goals to support vendor targets. This outcome may be
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across
About Netskope Today, theres more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading