Roles and Responsibilities: Global lead for the overall program success of the account as measured against the approved business case, contractual deliverables and key customer satisfaction criteria Overall leadership for implementing customer approved account governance, and managing
Roles and Responsibilities: Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL) Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support Team management, including team member capability enhancement/improvement Customer communication &
Requirements Gathering and Delivery : Work with Business and IS to estimate scope fully and consult them accordingly with all stakeholders Align client business requirements keeping SF best practices Translate and simplify requirements for each manager/team to drive them
