プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM PLの経験
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Job Description 1. Lead the management accounting team in the internal IT department. 2. Be the main responsible / interface between the internal business and IT departments. 3. Support our internal customers using the provided systems.
Job Description 1. Lead and support the ISD (Information Systems Division) colleagues working in Finance Reporting and all related tools. (Reporting of SAP AP, AR and GL for internal and external usage.) 2. Be the main
Summary Posted: May 23, 2024 Role Number: 200552693 The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their
Job Description 1. Lead and support the ISD (Information Systems Division) colleagues working in Finance Controlling and all related tools. 2. Be the main responsible / interface between the defined business key users and the ISD
Job Description 1. Lead and support the ISD (Information Systems Division) colleagues working in Finance Costing and all related tools. 2. Be the main responsible / interface between the defined business key users and the ISD
Job Description As a member of the REL HR team reporting to the Head of Talent Acquisition Japan, you will partner with various stakeholders to build a long term, best-in-class TA function. The successful candidate will
* We are seeking a fluent Japanese and business-level English-speaking EDC System Implementation Specialist with clinical programming expertise to join our biometrics specialized CRO client, partnering with Japanese pharmaceutical companies. This remote role offers a competitive
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Job Description Job Purpose: Act as an Oracle DBA Support and implement corporate database activities / solutions Principal Accountabilities: Manage databases through multiple product lifecycle environments, from development to mission-critical production systems Configure and maintain database
Automotive Connectivity Test Engineer Company Profile Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: world-leading engineering and R&D and digital manufacturing expertise. With broad industry knowledge and cutting-edge
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. About The Role: Join a dynamic team of Professional Services
Cloud Technical Lead (Non-managerial) (Japanese Fluency is a Must） What We Do: At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our
Who we are looking for Charles River Development, a State Street Company, is looking for a Level 2 Systems Analyst to join our Tokyo office. This is a client-facing, business and technical position responsible for all
Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins,
