Position:Customer Support Manager II Job Description: 主な職務内容 1. オペレーション・顧客サービス管理 受注処理全体を管理・監督し、受注登録、出荷状況、納品、請求、バックログ管理が正確かつ適切に行われるよう管理する 社内向けの売上レポートを作成・提供する 注文状況に関する問い合わせに対応し、顧客注文に関する問題を解決する 顧客維持管理（CRM）全般を担当し、顧客課題の解決や顧客接点戦略の策定・実行に参画する RMA（返品承認）プロセスを管理し、返品・交換・修理対応が迅速かつ正確に行われるよう監督する 顧客サービスに関する問題の解決を推進する 2. エスカレーション案件・業務改善対応 サプライヤー対応、契約レビュー、新規プログラム導入などのエスカレーション案件を解決する 顧客向け特別サービスや新規プログラムに関する業務プロセスの設計・構築・運用を行う 市場調査を実施し、標準価格のない製品について適正利益を確保するための価格設定を管理する 3. チームマネジメント 組織の効率的な運営のため、人材の採用・育成・評価を行う メンバーの教育、トレーニング、キャリア開発を支援する チームメンバーの業務進捗や成果をモニタリングし、レビューを実施する パフォーマンス管理や評価、昇給提案などの人事管理を行う 4. 見積・受注管理 顧客ごとの戦略や見積プロセスに沿って、見積作成・価格提示・受注管理業務を統括する場合がある 職務レベル（Job Complexity） 専門職社員やスーパーバイザーを管理する、または大規模かつ複雑な業務運営チームを統括する 自部門・機能におけるチームの成果および業績に責任を持つ リソースや業務上の課題に対応するため、部門計画や優先順位を調整する 方針・手順・事業計画に基づいて意思決定を行い、上位マネージャーから必要な指導を受ける 社員、同僚、顧客に対して専門的な指導・助言を提供する 小規模チームの成果に責任を持つ 限定的なマネジメント権限を有し、目標設定、評価実施、昇給提案などを行う
Description The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic insights based on their performances and
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we
Job Description: Business Overview The FinTech Group Company provides a wide range of fintech (financial) services, including various payment services such as Rakuten Card, point programs, internet banking services, securities trading services, and insurance services. Rakutens
Product Support Associate, STR - Tokyo Job Description COSTAR GROUP - PRODUCT SUPPORT ASSOCIATE,STR–TOKYO OVERVIEW CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500
Work ScheduleStandard (Mon-Fri) Environmental ConditionsOffice Job Description 所属法人： ライフテクノロジーズジャパン株式会社 事業部・組織名：RAQA Job Band： 5 *Band1-5はスタッフレベル相当、Band6以上は管理職レベル相当となります 部下の有無： 無し About Us サーモフィッシャーサイエンティフィック インコーポレイテッドについて 米国マサチューセッツ州ウォルサムに本社を置き、世界中に125,000人の従業員を擁しています。総売上高は440億ドル、研究開発費は15億ドルに及び、Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services、Patheon、PPDブランドは、世界のさまざまな分野の基礎・応用研修、製品開発、品質管理・保証、安全保障から医療、製薬・バイオ医薬に至るお客様に広く浸透しています。 サーモフィッシャーサイエンティフィックジャパンについて Thermo Fisher Scientific - JP 職務内容: 研究用機器、試薬・消耗品、および、医療機器、体外診断用医薬品に係る品質保証・顧客対応業務 研究用機器、試薬取り扱い製品例 細胞解析、フローサイトメトリー、イメージング、抗体・タンパク質解析、細胞培養関連、分子生物学用製品、ラボ用プラスティック製品、バイオ医薬品製造向け製品、シングルユース技術、細胞培養培地、シーケンス前処理、遺伝子解析試薬・機器など 医療機器、体外診断用医薬品取り扱い製品例
Job TitleFacility Coordinator Job Description SummaryThe Facility Coordinator is responsible for supporting the Facilities Manager and/or Facilities Management Team with the effective coordination, delivery, and execution of site based in-scope facilities management and workplace support services for
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people,
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Summary This is a full time position providing operational mission support. This position is supporting Amentum on a contract for the US Department of Defense and based in Japan, primarily at a customer location aboard MCAS Iwakuni in
Amentum is currently seeking a Hazardous Waste Technician for the Hazardous Materials Minimization Center (HMMC) Okinawa. Under a United States Marine Corps Installation Pacific (USMC-MCIPAC) contract, HMMC provides hazardous material and hazardous waste support services to the
Data Analyst The Opportunity: As a Data Analyst, you will be responsible for transforming operational and enterprise‑level data into strategic insights that drive mission success. You will call upon your experience in data analysis, visualization, and
Facilities Professional SME The Opportunity: As a facilities professional, you understand how essential field accuracy, documentation quality, and coordinated analysis are in supporting installation infrastructure and operations. We need a motivated facilities specialist who can contribute