OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively
Job Description: Role Title: CUSTOMER SERVICE ASSOCIATE - English & Chinese Languages About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has
Job Description: Role Title: CUSTOMER SERVICE ASSOCIATE - English & Japanese Languages About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has
Job Requisition ID # 26WD101612 建設DX カスタマーサクセスマネージャー募集要項 ポジション概要 私たちのカスタマーサクセスマネージャー(CSM)は、Autodeskの建設ポートフォリオ製品をご利用いただくお客様の製品利用の定着・拡大を担っています。 建設業界向けカスタマーサクセスチームの一員として、クラウドソリューションの継続的な活用を支援し、お客様が目指すビジネス成果の実現をサポートします。また、お客様との信頼関係を構築し、最終的には建設ソリューションの収益成長に貢献します。 本ポジションは、APAC(アジア太平洋地域)のカスタマーサクセスマネージャーにレポートし、担当顧客ポートフォリオにおける製品利用の促進と拡大をリードしていただきます。 主な業務内容 顧客が期待する成果を明確にし、それに基づくカスタマーサクセスプランを策定・管理する。 建設業界の新規顧客のオンボーディングを支援し、早期の価値実現を促進する。 多様なタスク、トピック、顧客対応を横断的に調整・推進する。 ソリューションの利用拡大機会(例:顧客企業内でのネットワーク拡大)を特定し、ベストプラクティスを提案する。 高い顧客維持率を目指し、営業チームと連携して契約更新を確保するとともに、拡張機会を特定する。 顧客との定期的なミーティング、エグゼクティブビジネスレビュー、ウェビナー、メンタリングセッションを実施する。 顧客アカウントの製品利用状況をモニタリングし、解約リスクを早期に検知して適切に対応する。 Autodesk Formaの利用促進と定着を推進する。 顧客にとって信頼できるアドバイザーとして関係を構築し、顧客のニーズを社内に共有・代弁する。 カスタマーサクセス活動におけるベストプラクティスを提案・構築し、組織の成長に貢献する。 Autodesk Constructionのエバンジェリストとして、業界における価値提案や必要な能力の啓発活動を推進する。 応募必須条件 B2B領域での顧客対応経験が3年以上あること。 大学卒業、またはそれに相当する実務経験を有すること。 カスタマーサクセス、アカウントマネジメント、またはその他のクライアント対応職種での経験があること。 建設業界に対する高い関心と、理解を深める意欲があること。 自律的に業務を遂行するとともに、チームとしても成果を生み出せる協働姿勢があること。 プロセス志向で、高い組織力と業務遂行能力を有すること。 明確な実績と、目標達成に向けた強い意欲があること。 AEC業界(建築・エンジニアリング・建設)のワークフローおよび建設向けBIMソリューションについて理解していること。 建設業界での実務経験があること。 勤務形態
Company Description WHO WE ARE Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unite two category-defining portfolios - ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part
Job Description: Business Overview Rakuten Groups mission is To empower people and society through innovation. Rakuten Kobo is the Groups global digital reading business, serving millions of readers in more than 20 countries with eBooks, audiobooks
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About Salesforce Salesforce is the #1
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
At Moodys, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices,
Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRMs platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of
About Zeeco: Zeeco is a global leader in designing and manufacturing advanced combustion and environmental solutions for the petroleum, chemical, petrochemical, pharmaceutical, LNG, power, and industrial process sectors. Our product portfolio includes ultra-low emission burners, vapor
As a Veson Nautical Client Success Manager, you will function as the primary client success contact post go-live of the world’s leading enterprise software solution for maritime commercial operations. Your responsibilities will extend throughout the Adoption
The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Director, AI Business Consulting with the resources to solve
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Waymo is an autonomous driving technology company with the mission to be the worlds most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The
What We’re Looking For: Are you adept at managing partner accounts and catering to SaaS clientele? If so, were actively seeking professionals like you to join our dynamic team. As a Partner Account Manager, youll be