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Position:Customer Support Associate II Job Description: 主な職務内容（Principal Accountabilities） 1. 営業支援・顧客対応 主に間接販売を担当する顧客に対し、日々の営業支援およびカスタマーサービスを提供する 高い顧客満足度を維持しながら、社内業務プロセスの効率化を考慮した営業支援を行う フィールドセールス、技術部門、サプライヤーマーケティング、製造拠点、購買部門などの社内部門、サプライヤー、および顧客との連携窓口として業務を遂行する 顧客の要望を先回りして把握し、迅速かつ効果的に対応する 2. 受注処理（Order Processing） PO（注文書）の内容を確認し、価格、輸送条件、配送方法、技術仕様、品番、その他顧客固有の要件を確認したうえで、正確かつ迅速に受注処理を行う 注文登録前に顧客との相違点を解消する Arrow ERPシステムへ受注登録を行い、複雑な案件はShared Servicesチームと連携して解決する バックログレポートを確認し、製品コスト、納期要求、サプライヤー在庫状況を考慮しながら最適な受注対応を行う 3. カスタマーサービス・サービスリクエスト対応 SOW（Service Level Agreement）に基づく顧客サービスレベルを維持する 注文状況、RMA（返品承認）、請求書・注文確認書、与信状況、納期短縮依頼、出荷要件などに関する問い合わせへ迅速かつ適切に対応する 製品返品や保守契約解除の依頼内容をOracle ERPへ登録する 必要な情報を確認したうえで、ガイドラインに基づき受付可否を判断する 4. バックログ・請求・請求差異対応 受注から請求までのバックログ、サービスリクエスト、RMA案件を管理する オープンオーダーやRMAを継続的に確認し、サプライヤーによる出荷・請求状況を把握する 価格、数量、入庫実績、運賃、税コードなどの差異によるサプライヤー請求書の不一致やクレームを調査・解決する 5. 見積管理 顧客戦略や見積プロセスに基づき、見積作成および受注管理業務を担当する場合がある
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
About Us: Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve
Company Description We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and
At Playlist, lifes richest moments happen when people step away from screens to move, connect, explore, and play. Were building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.
Are you interested in cloud computing and helping customers build on AWS? We have a role you might find interesting. The AWS Solutions Architecture team is dedicated to working with customers as they build and grow their businesses
The Associate, APAC Strategic Alliances (APAC Partnerships Associate) will play an integral role in the continued success and development of TransPerfects partner program, PartnerLink. In this role, you will support the Manager, Global Strategic Alliances in building strategic
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
This is what you will do: • This role, Associate Director, Japan IT Business Partner will serve as Business IT point of contact supporting demand capture, requirement gathering and analysis, co-design, building and end to end solution
JPMorgan Workplace Solutions addresses the financial needs of employers and their employees using a suite of firmwide products such as equity compensation and executive services. The firm entered the equity compensation industry with our acquisition of Global
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ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout