Overview Client Onboarding is a function within Client Onboarding Regulatory Data Services (CORDS), responsible for delivering end-to-end client onboarding and regulatory compliance support. We are seeking a junior-level professional to join the Operations division, supporting Client Onboarding/ Client Implementation. The team manages onboarding across Equities and
Overview Client Onboarding is a function within Client Onboarding Regulatory Data Services (CORDS), responsible for delivering end-to-end client onboarding and regulatory compliance support. We are seeking a junior-level professional to join the Operations division, supporting Client Onboarding/ Client Implementation. The team manages onboarding across Equities and
Summary We are seeking a highly skilled and motivated Technical Product Manager / Business Analyst to join our Client Onboarding Technology team based in Tokyo, Japan. This is a full-time, onsite position playing a pivotal role in bridging
日本の投資家を、世界基準の体験へ。 Citiは、100以上の市場に広がるネットワークと統合プラットフォームで、機関投資家の複雑なニーズを正確・迅速・透明なサービスに変えていくグローバルバンクです。東京はその中核拠点。Operations（Client Operations）は、Securities Services／TTSなどの各チームと連携し、エンドツーエンドの顧客体験・効率性・コントロールを同時に高水準で実現しています。 本ポジションでは、主要機関投資家の“顔”としてClient Serviceをリードし、日本市場の複雑性とCitiのグローバルな強みを橋渡ししながら、デジタル化・プロセス最適化・リスク管理を前進させていただきます。（ハイブリッド勤務／グローバル連携あり） 仕事内容（Key Responsibilities） クライアント・リーダーシップ：日本の信託銀行／資産運用会社など主要機関投資家のエスカレーション窓口かつ戦略的パートナーとして、複雑なクロスボーダー投資ニーズに応える。 E2E改善／変革の推進：STP向上、手作業削減、例外管理の標準化を主導し、未然防止（Escalation Prevention）とTAT短縮を両立。 マルチ機能・マルチプロダクト運営：セトルメント／アセットサービシング／オンボーディング等の複数機能、および債券・株式・投信など複数プロダクトの運営を俯瞰してリード。 戦略立案と実行管理：運営KPI／KRIの設計、キャパシティ＆スキル計画、改善ロードマップの策定と進捗管理。データドリブンに成果を可視化。 グローバル連携：海外拠点・リージョン・プロダクト・テクノロジーとOne Citiで協働し、グローバル標準と日本の特殊性を整合。英語での交渉・調整をリード。 人材・組織開発：3–5年目安のピープルマネジメント（採用／評価／育成／サクセッション）と、包摂的なチーム文化の醸成。 コントロール／リスク：規制・社内ポリシーに準拠した堅牢な統制を維持しつつ、スループット最大化を図る。 応募資格（Requirements） 必須 カストディ／証券オペレーションのマネージャー経験（チーム運営、品質／納期管理、エスカレーション対応） ピープルマネジメント経験（目安：3–5年）— 採用、評価、育成、パフォーマンスマネジメント 複数機能／複数プロダクト（例：セトルメント、アセットサービシング、オンボーディング／債券・株式・投信など）をカバーした運営経験 戦略的な計画立案と実行（KPI設計、リソース計画、改善ロードマップ） Change maker／Drive：標準化・自動化・STP改善の主導実績 プロアクティブな課題発見・未然防止・再発防止の推進力 グローバルコミュニケーション（英語）での協働経験（リージョン／グローバルとの調整・交渉） 日本の信託・アセットマネジャーの業務慣行への理解と、主要機関投資家対応の実務経験 言語：英語（ビジネス必須）／日本語（基礎〜ビジネス尚可。社内外のやり取りは他メンバーで補完可能） プロダクト知識：非日本証券（US／EU債券等）の取り扱い経験 以下のいずれかに強み：アセット、コーポレートアクション、ミューチュアルファンド（投信） 歓迎要件（Preferred） NPS／CSATなど顧客体験指標の改善をリードした実績 可視化ダッシュボード／例外管理等のデータドリブン運営 クロスボーダー運営（税務・開示含む）の知見 タレント育成／サクセッションの運用経験 必要な資格
Position Objective/Purpose/Background This position is a client facilitation manager role that works with and support Markets Sales to improve client experience. Support actively sales and contribute to improving the relationship between the entire company and its customers. (Client Experience)
About the Team The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a
About the Team The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a
Help shape client outcomes by leading complex custody account onboarding and change activity for Japanese institutional clients. You will coordinate end-to-end execution across coverage, client service, implementation partners, and market stakeholders to deliver reliable, timely results. This role suits a
Join HSBC Global Payments Solutions (GPS) as an Associate Project Manager, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and
Position Summary The Offshore Fund Focus Client Services Associate 2 is responsible for delivering high-quality client service support to offshore fund clients, serving as a key point of contact for operational inquiries and service-related matters. The role works closely
About the OpportunityJob Type: Permanent Application Deadline: 31 October 2026 Job Description Title Client Services Assistant Manager Department Client Services Location Tokyo Office Reports To Head of Institutional Client Services Level Client Services and Reporting -4 We’ve been helping clients plan
About the OpportunityJob Type: Permanent Application Deadline: 31 October 2026 Job Description Title Client Services Senior Manager Department Client Services Location Tokyo Office Reports To Head of Client Services Level Client Services and Reporting -6 We’ve been helping clients plan and
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our
Help clients start and grow their custody relationship with confidence. In this role, you will guide onboarding and account lifecycle requests end-to-end, bringing clarity to complex processes and timelines. You will work closely with clients and internal partners to
Who we are looking for Experience in client management, strong verbal and written communications skills, and some experience with presentations a must. Must possess leadership and management skills. Knowledge of computer systems, financial operations and/or global custody
About this role Business: Client Business Within the Client Business group, we build and strengthen relationships with institutional and retail clients worldwide by delivering BlackRock’s full range of investment, risk management and advisory capabilities. Our professionals partner across investment,
About the Role iCapital is seeking a sales focused executive to join the International Client Solutions Team as Head of Japan and Client Solutions Japan. As Head of Japan, you will help build and drive iCapital’s strategy and
Purpose of the role The Engineer plays a role in the implementation, and continuous improvement of client-facing technology solutions within the TFS environment. The role ensures high availability, security, and performance of kiosk platforms, endpoint infrastructure, refund
We’re seeking a Director, Japan Campus Recruitment Lead to oversee the end‑to‑end attraction, selection, and onboarding of early career talent through annual internship and graduate programs across all functions in Japan. Within the Human Capital Management division,
Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies