Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead within Corporate & Investment Banking Technology’s Cash Equities Production Management team, you will serve in
Company Overview: Morgan Stanley is a global financial services firm renowned for its exceptional reputation and unique balance between institutional and retail capabilities. As a market leader, the talent and passion of our people are vital
General information Location: Ariake - Tokyo, Japan Job Family: Engineering Worker Type Reference: Regular - Permanent Pay Rate Type: Salary Career Level: M3 Job ID: R-55025-2026 Apply Facebook LinkedIn X Email Description & Requirements About the
Why BAT Japan — and what you get Youll own a full markets services rather than a slice of a global tower, which means the decisions are yours and the consequences are visible. You get an
Functional Description Global Payments Solutions (GPS) provides payments, collections and liquidity products to Commercial Banking and Global Banking corporate and institutional clients. The team supports clients across domestic and cross-border payment flows, channels and cash management-related service
Reports to: Sr. Customer Service Manager About the Role We are seeking an experienced and results-driven Customer Service Manager to lead our Customer Service and Order Management team. In this role, you will drive solution-oriented decision-making, collaborate
The Commercial & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.
Functional Description Global Payments Solutions (GPS) provides payments, collections and liquidity products to Commercial Banking and Global Banking corporate and institutional clients. The team supports clients across domestic and cross-border payment flows, channels and cash management-related service
日本の投資家を、世界基準の体験へ。 Citiは、100以上の市場に広がるネットワークと統合プラットフォームで、機関投資家の複雑なニーズを正確・迅速・透明なサービスに変えていくグローバルバンクです。東京はその中核拠点。Operations（Client Operations）は、Securities Services／TTSなどの各チームと連携し、エンドツーエンドの顧客体験・効率性・コントロールを同時に高水準で実現しています。 本ポジションでは、主要機関投資家の“顔”としてClient Serviceをリードし、日本市場の複雑性とCitiのグローバルな強みを橋渡ししながら、デジタル化・プロセス最適化・リスク管理を前進させていただきます。（ハイブリッド勤務／グローバル連携あり） 仕事内容（Key Responsibilities） クライアント・リーダーシップ：日本の信託銀行／資産運用会社など主要機関投資家のエスカレーション窓口かつ戦略的パートナーとして、複雑なクロスボーダー投資ニーズに応える。 E2E改善／変革の推進：STP向上、手作業削減、例外管理の標準化を主導し、未然防止（Escalation Prevention）とTAT短縮を両立。 マルチ機能・マルチプロダクト運営：セトルメント／アセットサービシング／オンボーディング等の複数機能、および債券・株式・投信など複数プロダクトの運営を俯瞰してリード。 戦略立案と実行管理：運営KPI／KRIの設計、キャパシティ＆スキル計画、改善ロードマップの策定と進捗管理。データドリブンに成果を可視化。 グローバル連携：海外拠点・リージョン・プロダクト・テクノロジーとOne Citiで協働し、グローバル標準と日本の特殊性を整合。英語での交渉・調整をリード。 人材・組織開発：3–5年目安のピープルマネジメント（採用／評価／育成／サクセッション）と、包摂的なチーム文化の醸成。 コントロール／リスク：規制・社内ポリシーに準拠した堅牢な統制を維持しつつ、スループット最大化を図る。 応募資格（Requirements） 必須 カストディ／証券オペレーションのマネージャー経験（チーム運営、品質／納期管理、エスカレーション対応） ピープルマネジメント経験（目安：3–5年）— 採用、評価、育成、パフォーマンスマネジメント 複数機能／複数プロダクト（例：セトルメント、アセットサービシング、オンボーディング／債券・株式・投信など）をカバーした運営経験 戦略的な計画立案と実行（KPI設計、リソース計画、改善ロードマップ） Change maker／Drive：標準化・自動化・STP改善の主導実績 プロアクティブな課題発見・未然防止・再発防止の推進力 グローバルコミュニケーション（英語）での協働経験（リージョン／グローバルとの調整・交渉） 日本の信託・アセットマネジャーの業務慣行への理解と、主要機関投資家対応の実務経験 言語：英語（ビジネス必須）／日本語（基礎〜ビジネス尚可。社内外のやり取りは他メンバーで補完可能） プロダクト知識：非日本証券（US／EU債券等）の取り扱い経験 以下のいずれかに強み：アセット、コーポレートアクション、ミューチュアルファンド（投信） 歓迎要件（Preferred） NPS／CSATなど顧客体験指標の改善をリードした実績 可視化ダッシュボード／例外管理等のデータドリブン運営 クロスボーダー運営（税務・開示含む）の知見 タレント育成／サクセッションの運用経験
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About Salesforce Salesforce is the #1
Responsibilities Performance & Accountability Own and deliver country-level operational and financial performance, including revenue, EBIT, availability, and cost control. Provide structured oversight of site-level P&L delivery, ensuring Service Managers meet agreed targets. Drive performance transparency through
Essential Job Duties and Responsibilities: Description: Footer Overall, Purpose of the Job: To directly lead, coordinate and drive the bespoke fulfilment of requests and services to the highest level of quality. To drive performance with a
Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies
The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an
Job TitleEHS Coordinator Job Description SummaryEHS Coordinator provides strategic direction and leadership to onsite multi-skilled teams and vendors to ensure the seamless execution of critical data center operations. This role is responsible for maintaining strict policy
Job TitleMEP Project Manager Job Description SummaryMEP Project Manager will lead the planning, coordination, and delivery of mechanical, electrical, and plumbing works for projects in Japan, ensuring quality, safety, compliance, and on-time execution. This role works
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where
The Commercial & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.
Minimum qualifications: Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience in a customer-facing technical role. Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release