ポジションについて 「1台の納車体験が、テスラのブランドを決める。」 その最前線で、複雑で繊細なお客様のご要望と重大な課題を解決するポジションです。 Business Resolution Managerは、デリバリー領域に特化し、エスカレーションされた重要案件を最後まで責任を持って解決に導きます。 単なる苦情対応ではなく、お客様とテスラ双方にとって最適な解決策を見出し、顧客満足度を高めるとともに、ブランドリスクを最小化する役割を担います。 デリバリー・セールス・法務・オペレーション・ファイナンスなど多部署を巻き込みながら、難しい状況下でも複数の案件を同時にマネジメントします。 「お客様の期待を超える体験」を創り出す、影響力の大きなポジションです。 業務内容 社内外の関係者と協力して重要な顧客案件を効率的かつ正確に解決する 納車スタッフからエスカレーションされた案件に解決策を示し、自ら介入して解決まで導く（納期の遅延、登録関連、キャンセル・返金対応等） お客様からの苦情事例を深く掘り下げ、顧客満足度・メディア・法的リスクの観点からリスクを発見し、解決策を提供する 特別なプロジェクト、業務報告や分析を行う 顧客満足度向上に関する専門的な指導、サポート、トレーニングを提供する 関係部署をリードし、様々なプロジェクトを効率的に解決する 募集要件 自動車業界での苦情対応や顧客満足度向上などに関連する経験をお持ちの方 顧客対応の経験が豊富で、最新のメディアルール、日本の自動車販売、サービス関連の法律や規制に精通していること 国内出張が50%まで可能な方（必要に応じて海外出張も可能な方） 尚可 チームマネジメント経験 ビジネスレベルの英語力 誠実で親切なお人柄...
Job Description Role Overview We are seeking an experienced HR Project Manager to support and coordinate key HR initiatives across Renesas. This role is ideal for an individual with a background in consulting, project management, PMO, HR
Responsibilities The Lark Japan Customer Success team is responsible for ensuring the success and satisfaction of Larks customers in Japan. The primary role is to assist customers of Lark Japan in maximizing the value they get
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our
Job Description Hakuba Operations Manager - Rhythm Rides Location: Hakuba Dates: November through to April Salary: Monthly salary from ¥652,619 to ¥779,339, seasonal estimate from ¥3,915,714 to ¥4,676,034 plus performance-based incentives. Please note that the actual amount
Job Description Hakuba Assistant Manager - Rhythm Rides Location: Hakuba Dates: November through to April Reports to: Hakuba Location Manager - Rhythm Rides Travel Allowance: Up to ¥150,000, reimbursed on actual flight cost Direct Reports: None Daily Team
Who We Are At 2K, we create some of the most iconic and culture-shaping video games in entertainment, including NBA® 2K, one of the top-selling franchises in the world, and legendary titles like BioShock®, Borderlands®, Mafia,
Overview SoundHound provides Voice AI to top car companies worldwide, such as Hyundai, Kia, Mercedes-Benz, Peugeot, Citroen, Opel, Vauxhall, DS, and more. The Technical Program Manager, Automotive+ has a key role in ensuring the success of our
Join our Team Create lasting value for our customers Ericsson is looking for a Customer Operations Manager to lead our operational and commercial partnership with a leading Japanese communications service provider. The role is suited to a
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Channel Account Manager Location: Tokyo, Japan Employment Type: Full-time Work Style: Hybrid Reports to: Regional Partner Sales Leader Key responsibilities We are looking
Job Description Privates Manager - Rhythm Rides Location: Niseko Dates: November 1st through to 12th April 2027 Salary Range: Monthly from ¥522,095 to ¥623,475 per month Seasonal from ¥3132,570 to ¥3,740,850 Plus performance-based incentives Please note that
Job Description Kids Program Manager - Rhythm Rides Location: Niseko Dates: 1st November 2026 to 12th April 2027 Salary Range: Monthly from ¥522,095 to ¥623,475 per month Seasonal from ¥3,132,570 to ¥3,740,850 Plus performance-based incentives Please note
Job Description Reservations Assistant Manager - Rhythm Rides Location: Niseko Dates: Starting from 1st October 2026 - 31 September 2027 Position Type: Fixed Term Hourly Position, hours variable depending on business, between 30 and 40 hours per
Job Description Furano Location Manager - Rhythm Rides Location: Furano Dates: November through to April Salary: Monthly salary from ¥652,619 to ¥779,339, seasonal estimate from ¥3,915,714 to ¥4,676,034 plus performance-based incentives and travel allowance. Please note that
Job Description: Business Overview Rakuten Group offers over 70 services globally, spanning diverse fields including E-commerce, Travel, and Digital Content; Fintech services such as credit cards, banking, securities, electronic money, and smartphone payment apps; Mobile services,
【JOB SUMMARY】 ※This position requires Business Level Japanese Fluency Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during
Build our future together: At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking a Senior Manager, Global Development Quality Lead – Japan, to join our Global Development
JOB SUMMARY The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association/labor relations, and
Basic Purpose of the Job The Clinical Trial Manager (CTM) is accountable for the operational and scientific oversight, set-up, execution and delivery of assigned clinical trials at the Japan level. Key responsibilities: Accurate planning and efficient trial
About RELEX RELEX Solutions is a global, AI-driven supply chain planning company with Nordic roots, providing retail optimization software that delivers radically improved demand forecasting and supply chain optimization. That foundation is leveraged into further benefits