The Peninsula Hotels, a division of The Hongkong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for legendary hospitality, we offera guest experience that blends elegance with modernity.
私は、総支配人、エグゼクティブチーム、オペレーション部門と協力し、相関性のある製品基準について検討し、ブランド、独立系顧客満足度会社、ソーシャルメディアによって測定される優れたゲストサービスの結果を出す体系的な文化を提供することで、ゲストとステークホルダーへの約束を果たす努力をします。 私の職務範囲は以下の通りです: • 業界のトレンドと慣行を常に把握し、知識とスキルを更新して製品とサービスの提供を改善すること。 • 部署の活性化に注力すること。 • シックスセンシズのウェルネスとサステイナビリティの実践を維持し、革新的であり続けるために、常にプロセスの評価と見直しを行う。 • LQA基準の厳格な遵守に焦点を当て、定期的に見直す。 • 経験豊かで熱心なホストのチームを率い、シックスセンシズの卓越したオペレーションとサービスを提供する。 • マンパワー、福利厚生、給与予算を含む人事計画を作成し、実行する。 • ニーズに沿った部門トレーニングとオリエンテーション計画の準備と管理 • ホスト・エンゲージメント取り組みの作成と管理 • 海外からの採用、ホスト比率、人事継承計画、個人いく制計画（IDP）を監督する。 • ホスト満足度調査を管理・実施し、修正案を策定する。 • 定期的なホスト会議、表彰、業績管理システムの手配 • ホストの離職率の統計と傾向を分析する。 • 職務内容が最新かつ適切であることを確認する。 • ホストの機密ファイルの管理 • 定期的な給与・福利厚生調査を実施し、競争力を維持し、現地の一般的な法令に沿うよう提案する。 • ホストの宿泊施設、ホスト施設、ホストレストラン、ホスト委員会、キャリアフェア、その他様々なホスト活動の責任者。 • サステナビリティディレクターと連携し、ミッション・ウェルネス活動や社会・環境活動を推進する。
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