Position:Customer Support Associate II Job Description: 主な職務内容（Principal Accountabilities） 1. 営業支援・顧客対応 主に間接販売を担当する顧客に対し、日々の営業支援およびカスタマーサービスを提供する 高い顧客満足度を維持しながら、社内業務プロセスの効率化を考慮した営業支援を行う フィールドセールス、技術部門、サプライヤーマーケティング、製造拠点、購買部門などの社内部門、サプライヤー、および顧客との連携窓口として業務を遂行する 顧客の要望を先回りして把握し、迅速かつ効果的に対応する 2. 受注処理（Order Processing） PO（注文書）の内容を確認し、価格、輸送条件、配送方法、技術仕様、品番、その他顧客固有の要件を確認したうえで、正確かつ迅速に受注処理を行う 注文登録前に顧客との相違点を解消する Arrow ERPシステムへ受注登録を行い、複雑な案件はShared Servicesチームと連携して解決する バックログレポートを確認し、製品コスト、納期要求、サプライヤー在庫状況を考慮しながら最適な受注対応を行う 3. カスタマーサービス・サービスリクエスト対応 SOW（Service Level Agreement）に基づく顧客サービスレベルを維持する 注文状況、RMA（返品承認）、請求書・注文確認書、与信状況、納期短縮依頼、出荷要件などに関する問い合わせへ迅速かつ適切に対応する 製品返品や保守契約解除の依頼内容をOracle ERPへ登録する 必要な情報を確認したうえで、ガイドラインに基づき受付可否を判断する 4. バックログ・請求・請求差異対応 受注から請求までのバックログ、サービスリクエスト、RMA案件を管理する オープンオーダーやRMAを継続的に確認し、サプライヤーによる出荷・請求状況を把握する 価格、数量、入庫実績、運賃、税コードなどの差異によるサプライヤー請求書の不一致やクレームを調査・解決する 5.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and
Principal Responsibilities Contribute to the TA strategy through researching the medical environment, identifying and building relationships with KEEs, and through the planning, preparation of advisory board meetings. Participate in program meetings to stay updated on the
JOB TITLE: Associate Business Unit: Council Development Location: Tokyo (Hybrid/Full time) Work Timings: 9am to 6pm About the Team Recruiting Associates are enthusiastic professionals who develop and grow the GLG Councils. This role is an exciting position with
Your Team Responsibilities MSCI’s North Asia Index / ESG Coverage team is seeking to expand in Tokyo with a commercially driven and result oriented individual. This sales position is aimed at expanding and increasing the usage
Job Description Summary世界有数のヘルスケア企業において、従業員一人ひとりが安心して活躍できる職場環境づくりをリードしませんか。労務戦略の推進、従業員との信頼関係構築、法令遵守の強化、そしてウェルビーイングの向上を通じて、組織の持続的な成長を支える重要な役割を担います。ビジネスリーダー、人事チーム、従業員代表、関連部門と密接に連携しながら、労使関係や従業員対応における専門性を発揮し、インクルーシブで働きがいのある職場づくりに貢献いただきます。人と組織の成長を支えながら、Novartisのミッションである「医薬の未来を描く（Reimagine Medicine）」の実現に貢献できる魅力的なポジションです。 Imagine shaping the employee experience for one of the worlds leading healthcare companies. You will play a pivotal role in fostering a fair, complaint, and engaging workplace that enables our people to
About this role About Internal Audit Internal Audit’s primary mission is to provide independent assurance to the Board of Directors and Executive Management that BlackRock’s businesses are effectively managed and aligned with strategic, operational, and risk
Associate, Client Solutions About the Team Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG’s business forward and add
Who we are looking for We are looking for a motivated, detail-oriented and client-focused individual to join the State Street Investment Management Japan Intermediary team as an Intermediary Client Services Associate. This entry-level role is suited to
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment
Company Description We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring
Company Description We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring
Company Description We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring
KLDiscovery, one of the largest international eDiscovery providers, is currently seeking an Associate Project Manager in Japan. The Associate Project Manager is responsible for supporting all activities of the Project Management team. The Project Manager is the primary
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives
Key responsibilities: The ideal candidate for this position will have a strong knowledge of the genomics market in Japan with demonstrated success in developing product market strategies, both short and medium term, including planning and executing
About the team We are looking for entrepreneurial spirits to join our Monetization Strategy and Operations (MSO) team. You will have a pivotal opportunity to shape monetization efforts in Japan. In this role, you will partner
Want to be a part of Asia Pacific & Middle Easts (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the