Account Manager / Business Analyst (Mid-level)

Job Type: Fulltime Employee

Industry: Audience measurement, DMP, Analytics, Ad Tech, Media, Data

Company size: 20-50

Company type: Startup from London, UK with offices in Tokyo and Bangalore

Language: Native Japanese, proficient English

Location: Tokyo (Hybrid)

Overview

Streamhub is a data analytics and activation SaaS platform, which comprises components related to audience measurement, segmentation and targeting. Our purpose is to understand how video shapes our everyday life, and our mission to make people's everyday better by being the most actionable data platform for the video business. Working at Streamhub will bring unparalleled access to cutting-edge challenges in the complex adtech / media industry, working within an international and rewarding entrepreneurial culture. We are at an exciting growth phase and are looking for someone who can take our Japan/Asia operations to the next level.

The Role

This is a bilingual mid-level position that blends TAM (technical account manager) and PM (Product Management) responsibilities to act as the bridge between our customers and engineering. We are looking for someone with a proven track record in the audience measurement, media / ad tech space who can comfortably manage customer requirements with media customers in Japan/Asia. Knowledge of analytics, dataset integrations, or enterprise SaaS operations will be required with strong communication skills to manage customers projects and expectations. The position is suited for those with experienced backgrounds in startups or fast growing SMEs as account managers, product managers or sales/integration engineers eager to work directly with the customer in the area of analytics and data management.

You will be responsible for part of the customer-focused product roadmap and enforcing high quality standards of our deliverables. You will need to build a working knowledge of the technologies and mechanism of our products; build good relationships with customers to understand their needs; manage sprint Backlog as a Product Owner and provide the support each account needs. You will be expected to develop ideas for product features and implement operational solutions to solve ongoing business problems.

We are seeking fully bilingual candidates only who are able to work proficiently in startup environments and understand the Japanese and Product-oriented B2B dynamics.

What you'll be doing:

• Responsible for managing the ongoing product requirements from our new and existing accounts by clarifying, documenting and prioritising (this is a mix of project and product management)
• Research and understand the essence of the customer's business problem to discuss internally and develop a product-focused solution
• Propose new product features and business structures that will support sales values with key accounts
• Manage and participate in agile release cycles working with internal and customer side teams, overseeing final test checks and organise customer UAT when necessary
• Support new sales opportunities as the Product expert through demos and participation at meetings, supporting bid responses, product and solution briefings
• Provide proactive support and communications with customers
• Drive the onboarding of new customers and projects
• Research competitors
• Support tech partnerships channels for co-marketing and co-development opportunities

Who you are (Qualifications/Experience):

• Experienced: 6+ years experience in a customer-facing account management or product/project management role, or as an integration/sales engineer working closely with sales to drive new business
• Proven track record of hitting account management sales targets or active support in closing of new sales
• Enjoys communicating: ability to listen to customer needs in detail, discuss these needs internally, and actively present proposals to customers.
• Goal Driven: A proven track record of working with internal teams to deliver customer-driven requirements on time and in good standard
• Tech skills: Basic understanding of how Analytics and Data pipeline works in general: ETL, pipelines, APIs
• Team player: You have experience in working with small teams and you're very good at what you do and even better at working with the team
• Bilingual: Japanese native fluency and English proficiency is required.
• Extras: You must be able to work permanently in Japan. Experience in measurement, ad tech or media industry preferred.

Package:

• salary: from 6,500,000 JPY
• eligible for sales related bonus
• eligible for share options after 1st year
• paid leave: 28 days (including public holidays)
• probation period: 6 months
• training budget and 1 - 2 training visits to UK and Bangalore officers per year
• opportunities to publish blogs and be part of cutting edge R&D publications
• hybrid working with 3 days in office
• national insurance covered

This position is located in any WeWork office in central Tokyo and/or our Tokyo Shinagawa office located 5 minutes walking distance from JR Osaki station.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.