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Business Analyst - Customer Experience Consulting Agency - Fashion and Luxury Retail
職種
正社員
職務明細
Description
We are growing! We are currently looking to hire a Customer Experience Analyst (Japanese Speaking) for our office in Tokyo, Japan where you will be based.
Who we are
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing
You will join a dynamic and fast-paced environment and work closely with our teams based in Japan.
You will report to your line manager who is based in Taiwan and you will co-work with colleagues from other locations worldwide. If you are excited about diving into numbers, passionate to be part of the luxury industry, and thrilled to work in a multi-culture business environment, you are the person we are looking for.
Your duties will also involve:
Reporting and processing primary data
Analyze statistical data and deliver the insights in a story-telling way
Collaborate with project managers to prepare research reports and propose an action plan to clients
Manage project timeline, delivery and side projects for assigned regions/projects
Proofreading and data checking research reports to ensure deliverables are error-free
Collect industry information and consolidate them into reports and presentations
スキル・資格
Requirements
What you will bring along
This role requires an interest in the retail/luxury industry and customer experience. It also requires strong communication skills in English and Japanese. You should also have the below:
At least 1 year of experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus )
Preferably from Statistics, Marketing, Psychology or Economics background
Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude
Able to interpret large/small amounts of data and multi-task
Strong communication and presentation skills
Strong analytical mind and critical thinking skills
Excellent knowledge in MS Office (Excel, Word, PowerPoint)
Skills in Power BI, SQL, R or automation tool is a plus
Exceptional written, oral communication abilities in English and Japanese
Written, oral communication abilities in Korean is a plus
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
To know more about us, please visit our website: https://www.cxg.com
正社員
職務明細
Description
We are growing! We are currently looking to hire a Customer Experience Analyst (Japanese Speaking) for our office in Tokyo, Japan where you will be based.
Who we are
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing
You will join a dynamic and fast-paced environment and work closely with our teams based in Japan.
You will report to your line manager who is based in Taiwan and you will co-work with colleagues from other locations worldwide. If you are excited about diving into numbers, passionate to be part of the luxury industry, and thrilled to work in a multi-culture business environment, you are the person we are looking for.
Your duties will also involve:
Reporting and processing primary data
Analyze statistical data and deliver the insights in a story-telling way
Collaborate with project managers to prepare research reports and propose an action plan to clients
Manage project timeline, delivery and side projects for assigned regions/projects
Proofreading and data checking research reports to ensure deliverables are error-free
Collect industry information and consolidate them into reports and presentations
スキル・資格
Requirements
What you will bring along
This role requires an interest in the retail/luxury industry and customer experience. It also requires strong communication skills in English and Japanese. You should also have the below:
At least 1 year of experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus )
Preferably from Statistics, Marketing, Psychology or Economics background
Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude
Able to interpret large/small amounts of data and multi-task
Strong communication and presentation skills
Strong analytical mind and critical thinking skills
Excellent knowledge in MS Office (Excel, Word, PowerPoint)
Skills in Power BI, SQL, R or automation tool is a plus
Exceptional written, oral communication abilities in English and Japanese
Written, oral communication abilities in Korean is a plus
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
To know more about us, please visit our website: https://www.cxg.com
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