Appeling point:
- Provide white-glove, in-person and remote technical support for VIP users and executives.
- Handle advanced troubleshooting, system upgrades, deployments, repairs, and scheduled installations across desktops, notebooks, printers, and tablets.
- Opportunity to provide team leadership, mentoring, coaching, and technical feedback to improve service delivery.
Annual salary: 4 Million Yen and above
Job Responsibilities:
- Provide onsite, in-person technical support for VIP users with a high level of customer service.
- Provide in-person and remote technical support for executives.
- Troubleshoot, replace parts, upgrade systems, deploy, and repair desktops, notebooks, printers, and tablets.
- Respond to calls after normal business hours as instructed by the leader.
- Identify potential issues that could negatively impact the end-user experience and take corrective action.
- Interact directly with clients and internal and external sources to resolve issues.
- Perform advanced troubleshooting to address complex technical issues.
- Identify risks and develop solutions for client tasks.
- Coordinate with onsite facilities and technical contacts regarding readiness and delivery issues.
- Distribute workload among team members when required.
- Prepare documentation to record and track issue resolutions.
- Provide team leadership and mentoring.
- Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installations.
- Provide technical feedback on technical process issues to improve overall service delivery.
- Act as a team lead and coach team members when required.
Job Qualifications:
- Proficiency in a Windows-based operating environment, specifically Word, Excel, PowerPoint, Visio, and Outlook.
- Strong knowledge of the Windows operating system environment.
- Advanced client service skills.
- A+ desktop or equivalent skill set.
- Excellent Japanese communication skills in speaking, reading, and writing.
- Ability to perform general office requirements, including lifting or moving assets between locations.
- Ability to perform essential responsibilities with or without reasonable accommodation.
- Undergraduate degree or equivalent combination of education and work experience.
Preferred Qualifications:
- Good knowledge of Linux/Unix operating systems.
- Proficiency in English, including spoken, reading, and written English.
- MCP, MCSE, CNE, or Network+ certification.
- Additional certifications for various hardware platforms may be required.
Language Required: Fluent level Japanese JLPT N1 or Business level English
Company Description:
We drive outcomes that keep our clients a step ahead in this digitally dynamic world. Headquartered in Plano, Texas, our team of more than 50,000 professionals worldwide works with you to address today’s challenges, and tomorrow’s — whether it’s to help jump-start your cloud migration, reinvent the customer experience, streamline business processes or upgrade aging infrastructure.
A top 10 global IT services provider with 130,000+ employees in more than 50 countries, we excel in blending IT and business expertise with decades of industry know-how. We offer one of the industry’s most comprehensive services portfolios, designed to modernize business and technology to deliver the outcomes that matter most to our clients.
. Skillset Required: Technical support, Troubleshooting, System upgrades, Deployments, Repairs, Scheduled installations, Desktops, Notebooks, Printers, Tablets, Team leadership, Mentoring, Coaching, Technical feedback, Windows operating environment, Word, Excel, PowerPoint, Visio, Outlook, Windows operating system, Client service skills, A+ desktop, Lifting or moving assets, Linux/Unix operating systems, English proficiency, MCP certification, MCSE certification, CNE certification, Network+ certification
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